Rn - Hospice Clinical Care Partner - Days Monday To Friday

The Clinical Liaison is responsible for working with hospitals, physician’s office, skilled facilities, assisted livings and other community organizations to facilitate referrals for the Hospice and Home Health Care program. This position screens all potential patients with discharge plans that include the Hospice and Home Health Care programs. The Clinical Liaison is responsible for contacting each Senior/resident/client referral (hereinafter, “Senior/client”), discussing Hospice or Home Health Care needs, assuring choice of provider is offered, completing all required documentation through the Tabitha and referring system, completing the referral and facilitating initiation of the referral to the program. This position is responsible for working directly with Seniors/clients, family members, area hospital staff, physicians, the hospice and home health care team and other community agencies in obtaining referrals, answering questions, offering education and providing Continuum Navigation. This position is also responsible for Continuum Navigation functions including the screening, coordination, and evaluation of services to ensure Seniors’/clients’ needs are appropriately met. The Clinical Liaison is primarily responsible for educating key stakeholders and promoting Tabitha’s Senior Care Continuum as well as the services provided by Immanuel Communities. This position will work to build relationships and promote Tabitha and Immanuel Communities with identified internal and external stakeholders and is responsible for meeting specified monthly referral number targets in the identified service lines as well as building relationships with other key stakeholders throughout the specified service area.

The Clinical Liaison embraces all components of the job, fostering an environment that allows Tabitha to provide optimum care to Tabitha’s Seniors/clients. This TEAMember strives to uphold Tabitha’s LIVE2Care Culture and actively embraces Tabitha’s Core Values. As a result, the TEAMember supports Tabitha goals related to dignity, respect, independence, competence, autonomy, personal comfort, safety and security of Seniors/clients. In addition, the TEAMember contributes to the success of Tabitha through ongoing collaboration with, TEAMembers, management, volunteers and others in the organization.

ESSENTIAL FUNCTIONS:

• Develops, monitors, and revises Senior/client service needs in conjunction with Senior/client/family members and appropriate care providers.
• Physicians, PA’s, Nurse Practitioners, Nurses, Social Workers, Office Staff
• Organizes and prioritizes work to complete responsibilities according to plan within established time frames.
• Provides group presentations through Tabitha Speaker’s Bureau, Church relations, and other business development opportunities.
• Responsible for meeting metrics in assigned region, along with overall success in Tabitha business lines.
• Builds relationships and maintains communication with key internal / external referral sources, including:
  • Physicians, PA’s, Nurse Practitioners, Nurses, Social Workers, Office Staff
  • ALFs, ILs and SNFs
  • Hospitals
  • Other referral sources, community organizations
• Advises, counsels, teaches, and supports Seniors/clients and/or family members in assuming responsibility/advocacy for personal health care needs, decision making, and ongoing planning and services coordination.
• Coordinates referral procedures to ensure completion of the admission process and provides follow-up to ensure appropriate services are provided to Seniors/clients.
• Key Referral Partner – Business to Business Relationships:
  • Builds relationships and maintains communication with key internal / external referral sources, including:
    • Physicians, PA’s, Nurse Practitioners, Nurses, Social Workers, Office Staff
    • ALFs, ILs and SNFs
    • Hospitals
    • Other referral sources, community organizations
• Prioritizes work load to ensure that all essential functions are addressed effectively, making appropriate adjustments throughout each day and each work week to meet changing and/or competing priorities when necessary. May work more than 40 hours in any given work week, based on the needs of Tabitha, the department, projects and/or deadlines
• Networks and negotiates with community agencies and representatives of insurance companies and/or funding sources.
• ALFs, ILs and SNFs
• Follows disaster plans and uses strength and agility during participation in preparedness drills and actual emergencies. Maintains a safe work environment.
• Hospitals
• Coordinates with Hospice and Home Health Care leaders and TEAMembers to ensure Senior/client services are initiated, and follow through as appropriate for Senior’s/client’s needs.
• Maintains up to date knowledge of current Hospice and Home Health Care regulations and policies to assure effective and complete referrals.
• Completes required training and in-services promptly. Demonstrates understanding of the course content and implements training in daily activities.
• Serves as the Tabitha representative for key community organizations in defined region, including the Chamber of Commerce, networking organizations, and church congregations.
• Performs other duties and special projects as assigned by the supervisor.
• Acts as a representative of Tabitha at all times, demonstrating professionalism in dress and appearance, courtesy, poise, attitude, interactions.
• Accesses, inputs, and extracts information from Tabitha and hospital computer EMR systems and Senior/client medical records in order to monitor and coordinate appropriate health care services for current or referred Seniors/clients.
• Assures reports of all broken and malfunctioning equipment are made in a timely manner.
• Provides weekend coverage as scheduled, including weekends and holiday coverage.
• Acts with integrity and in the best interest of Tabitha. Business relationships are conducted in the best interest of Tabitha, free of gifts, cash inducements, gratuities, favors, or other perceived improper inducements.
• Maintains courteous relationship with supervisors, TEAMembers, Seniors/clients, family members, loved ones, TEAMembers of other departments and volunteers, providing support and assistance to TEAMembers to ensure quality Senior/client care. Volunteers to assist others and seeks opportunities to serve Seniors/clients/loved ones/coworkers/Tabitha.
• Documents and maintains accurate Senior/client records related to client referrals, admissions, service planning, and discharges.
• Maintains a good record of attendance and punctuality as defined by Tabitha’s policy pertaining to attendance and punctuality. Records all time worked accurately and consistently using the timekeeping method provided by Tabitha.
• Coordinates referrals to Tabitha Hospice and Home Health Care programs from the referral source assuring all information needed at time of referral is routed to the service line.
• Represents Tabitha at health fairs and other sponsorship opportunities
• Performs work duties within the assigned work environment related to the position, as assigned by Tabitha, regardless of TEAMember preference.
• Connects with grateful clients and family members, helping them understand how they can support Tabitha initiatives through volunteer and charitable giving opportunities
• Participates in meetings and in-services on both department and company levels.
• Works with Seniors/clients, family members and hospital staff to assure all referrals for Hospice and Home Health Care upon discharge are completed according to hospital and Tabitha policy.
• Provides ongoing education and updates to referring agents concerning changes in regulatory guidelines.
• Complies with Tabitha policies and procedures as published by Tabitha and which may be modified at Tabitha’s discretion. Contributes to quality assurance and performance improvement activities by identifying instances of non-compliance and taking appropriate action, including reporting violations of Tabitha policy or regulations as appropriate.
• Branding (Internal and External) – working with Tabitha Marketing & Communications department to enhance Tabitha’s brand
• Execution of long-term and short-term plans to meet referral targets for Tabitha Hospice and Home Health Care.
• Works with Seniors/clients and families to evaluate the Senior/client needs including completes Senior/client functional assessments, identification of needs and presentation of community resources.
• Makes good decisions that contribute to the success of the department.
• Other referral sources, community organizations
• Evaluates Senior’s/client’s medical information to determine Medicare, Medicaid, and private insurance reimbursement issues, and acts on issues as identified.
• Provides education for internal stakeholders throughout Tabitha’s Senior Care Continuum, as well as education for external stakeholders in assigned region.
• Provides information to Senior/client/families regarding financial concerns, including general information regarding Medicare, Medicare Part D, and application for Medicaid and other financial assistance programs.
• Completes monthly tracking and reporting of relationship building activities focused on business to business relationships and business to client relationships.
• Drives and manages key Tabitha initiatives related to community relations, business development, and overall community engagement with Tabitha and Immanuel.

STATEMENT OF EQUAL EMPLOYMENT OPPORTUNITY AND AFFIRMATIVE ACTION

Tabitha Health Care Services is an equal employment opportunity employer and does not discriminate in employment on the basis of race, religion, color, national origin, citizenship, creed, gender, sexual orientation, age, veteran status, mental or physical disability, genetic information, or any other characteristic protected by federal, state, or local law. This policy applies to all employment practices and decisions including recruitment, selection, hiring, training, transfer, promotion, compensation, benefits, and the termination of employment.

Furthermore, Tabitha Health Care Services will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship, safety, and/or health risk. Please contact Tabitha Health Care Services Human Resources Department to request an accommodation.

As a government contractor, the organization has adopted written Affirmative Action Plans for women and minorities, protected veterans and individuals with disabilities. These plans will be revised on an annual basis. Tabitha Health Care Services is committed to making a good-faith effort toward achieving the objectives of the Plans. Any employee who would like to review the Plans may do so by scheduling an appointment with the Human Resources Department during normal business hours.