Ritual Coffee Barista (Valencia)

Job Announcement: BARISTA (Valencia)

Overview

Ritual Coffee is seeking a hard-working and enthusiastic barista to create experiences that change the way people know coffee. We are looking for that special someone who is dedicated to customer service, teamwork, and quality to work in our Flagship cafe on Valencia Street.

As our new barista, you do not need to know our exact systems and techniques before you start, but you need to be self-aware and humble – able to jump in, be helpful and problem-solve where needed. People who do not take initiative, who are not customer oriented, not open to feedback, nor passionate about coffee need not apply. You are meant for this role if you are a team player with a strong interest in and appreciation for coffee quality.

Ultimately, we are looking for someone who has a talent for people, coffee, and supporting coworkers, and who is wholeheartedly enthusiastic about growing with our business. If this is you, we can’t wait to meet you!

ABOUT US: RITUAL IS CHANGING THE WAY PEOPLE KNOW COFFEE.

In 2005, when corporate coffee dominated American culture, Ritual unknowingly started a fun and exciting revolution that would ultimately help launch the new coffee movement.

We buy 90+% of our beans from producer partners that we have relationships with, setting the highest standard in the industry. This makes sure we get our hands on the best beans in the world, but more importantly, makes sure our farmers maintain the quality of life they deserve.

Now a bona fide San Francisco original, we’ve also earned our iconic status as one of the best coffee roasting companies in the world. The mission of Ritual Coffee is simple: to make people happy by giving them the best coffee experience they’ve ever had. Ritual roasts in SoMa, and has cafes in San Francisco and Napa.

DIVERSITY AT RITUAL: COFFEE IS FOR EVERYONE

We are passionate about creating safe, welcoming, and inclusive spaces on both sides of the counter and behind the scenes at Ritual. We best achieve our mission (making people happy by giving them the best coffee experience they’ve ever had) when our staff reflects the broad diversity of people who love coffee. Our commitment to inclusion across race, gender identity, gender expression, ethnicity, age, religion, sexual orientation, physical ability, experience, and perspective is part of what makes Ritual the innovative place that it is.

Responsibilities

With direct supervision and training support, all baristas are expected to:

• Stay knowledgeable about all cafe offerings, including drinks, beans, brew equipment, and Ritual
• Contribute to the overall culture and business growth using our Culture Guide as a tool for self-reflection and an ongoing commitment to self-growth, the growth in others, and the growth of the company
• Follow all employee and cafe operations policies, including but not limited to: cash handling, scheduling and feedback processes
• Help keep the cafe clean, beautiful and safe, providing both employees and customers with a fun, inclusive environment
• Contribute to the overall culture and business growth by participating in or leading improvement committees and projects when needed
• Be proactive within the coffee bar team to anticipate needs, prevent problems, and maintain smooth operations
• Ensure that our customers have positive interactions and are consistently served delicious coffee to our quality standards

Qualifications

• Excellent interpersonal one-on-one, team, and partnership skills
• Must pay strong attention to detail and have passion for high quality products
• Seeks out feedback and is excited about self-growth and improvement within the context of the job
• Possession of a current Food Handler’s Card
• Love of coffee
• High level of emotional intelligence with a positive outlook and good sense of humor
• Able to handle critical customer situations with ease
• Stellar verbal communication skills
• Ability to thrive in a fast-paced environment
• Passion for excellent customer service

Experience

• Minimum 1 year experience in a customer service position
• Experience with soliciting and implementing feedback to improve performance

Physical Requirements

The physical requirements listed are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High level of manual dexterity to adeptly type and use computer equipment.
• Stand stationary in cafe throughout the shift for periods of time (up to 8 hours per day, 5 days per week);
• Interpret and follow a variety of instructions and procedures furnished in English - written, oral, diagram, or schedule form.
• Stand and move throughout the cafe/ office.
• Occasional Travel may be required.
• Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage.
• Auditory and visual skills – Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• Perform basic math and fractions to complete recipes;
• Work under pressure with changing, ambiguous priorities.
• Meet daily, weekly, monthly, quarterly, yearly and other deadlines consistently.
• Understand and respond to staff and customer requests in a loud environment
• Physical ability to stand, reach, lift, bend, kneel, stoop, climb, walk, crawl, push and pull items weighing up to 20 pounds.
• Ability to work overtime occasionally at the last minute.
• Ability to perform moderately strenuous physical work and withstand temperatures of 0 degrees Fahrenheit or less and 100 degrees Fahrenheit or more;
• Continuous physical activity including walking, standing, twisting, sitting, bending, lifting, reaching, kneeling, stooping, crawling, wiping, climbing, pushing and pulling items weighing 50 pounds for distances of up to 20 ft.;
• Be able to adeptly use restaurant equipment;
• Proficient interpersonal relations and communicative skills in English;
• Regular and consistent attendance and the ability to sit and work with hands and arms for at least eight (8) hours per day and five (5) days per week.
• Must be able to interact with customers for at least eight (8) hours per day and five (5) days per week.
• Communicate effectively and promptly to clients, vendors and employees of the organization.
• Have consistent and reliable onsite attendance at the cafe/ office.

COMPENSATION + BENEFITS

Ritual Coffee strongly believes in investing in our people and our culture. We offer great benefits including subsidized medical insurance, dental insurance, and commuter benefits. All employees are eligible for paid time off, paid sick days, holidays (paid at time and a half) and a matching 401k plan. Starting Barista wage is $18.07/hour plus tips.

CLASSIFICATION & SUPERVISION

• Baristas are supervised by the Cafe Manager
• This is a regular, full time, hourly, non-exempt position 30-40 hours per week
• Baristas are expected to work at least one weekend day

TO APPLY

Please upload your resume and a cover letter explaining why you’d be a great Barista through our hiring portal at https://ritualcoffee.easyapply.co/

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Ritual Coffee Roasters, Inc. has implemented a mandatory COVID-19 vaccination policy. Proof of vaccination will be required as a condition of employment. Ritual Coffee Roasters, Inc. will continue to comply with applicable laws regarding the reasonable accommodation of individuals with disabilities and/or strongly held religious beliefs. This policy is part of the company’s ongoing efforts to ensure the safety and-well-being of our employees, clients and community, and to support public health efforts.

We thank you for your interest in a career opportunity with Ritual Coffee. Due to high volume, only those applicants selected for an interview will be contacted.