Revenue Analyst- Remote Jobs

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Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.

Highgate Corporate Offices Irving, TX

The Revenue Analyst is integral to the success of the Hotel's Revenue Management team. The position will be responsible for the preparation of revenue reports that will assist the Director of Revenue in implementing the Hotel's yield strategies. In addition, the Revenue Analyst will be required to review and analyze reports such as Demand 360, STR, Agency 360 and other measurement tools and present revenue opportunities for the hotel.

• Ability to work quickly in a high-pressure & high stress environment
• Exceptional with details and follow up
• Perform audits and maintenance on all systems such as PMS, CRS, RMS, and Sales & Catering Systems to ensure content and information is correct.
• Prepare Revenue Management Report information for all related meetings.
• Bachelor’s Degree
• Conduct Group audit checks (at least monthly) to ensure Delphi and the Property Maintenance System are in balance.
• Review and analyze reports such as OTA Insights, STR, Demand 360, and other measurement tools and present revenue opportunities.
• Participate in weekly revenue management meetings.
• Maintain a warm and friendly demeanor at all times.
• Ensure accuracy from the daily Flash Report.
• Communicate strategies and procedures to other departments as required.
• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
• Proficient in Microsoft Excel, Word, Power Point
• Place test calls to Central Reservation Office (CRO) and property to ensure accuracy of rate quoting, restrictions and selling approach.
• Prepare 14 Day Forecast for distribution to Management team so proper staffing levels are achieved.
• Be knowledgeable of all special rates and promotions.
• Minimum of 1 year experience in the Hospitality, preferably in Hotel Management
• Maintain group pick-up reports and communicate with Sales regarding upcoming groups cut-offs.
• Knowledge of all industry reports such as STR, Demand 360, OTA Insights, etc.
• Update MAR's in Delphi (or other Sales & Catering System) as required under the guidance of the Revenue Managers to ensure optimal use by sales team
• Participate in M.O.D. coverage as required.
• Maintain high standards of personal appearance and grooming, which include wearing nametags.
• Analyze local events and activities and project the effect of opportunities they create.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Must be able to maintain confidentiality of information.
• Flexible and long hours sometimes required.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Accurate preparation and distribution of daily, weekly, monthly revenue reports. The reports include market segmentation analysis, production reports, source contribution analysis, daily pick-up reports, preferred guest program analysis, etc.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be knowledgeable of all rates, room types, and hotel product.
• Act as the Director of Revenue in their absence.
• Provide administrative support for the Revenue Management Team.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Monitor and analyze the competition daily / weekly through shop reports and the Internet to identify selling strategies and market trends.
• Attend all hotel required meetings and trainings.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Assist in preparing short and long term forecasts.
• Ability to communicate clearly both verbally and in writing
• Perform other duties as requested by management.
• Assist with ensuring all rates are loaded and inventory maintenance is correct.
• Excellent time management skills