Retail Store Manager Jobs

A SMIT is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. Under the supervision of the Store Manager, the SMIT will maintain an engaged, productive store team through strong leadership, demonstrating initiative and leading by example.

The SMIT is responsible for supporting the Store Manager in the total leadership and strategic operation of a CVS/pharmacy store including:

• Customer service leadership
• Sales and inventory management
• Overall store management, supervision, and policy implementation
• Employee staffing, training, and development
• Financial management

The Store Management team receives support from their individual store team, but other support and direction come from regional field management, call centers, distribution centers, and Customer Support Center headquarters.In addition to day-to-day management responsibilities, SMITs are also responsible for completing operations and management skills training, and learning about key aspects of the business and CVS/pharmacy culture, in order to prepare for promotion to a Store Manager position. This extensive training course is designed to provide a strong foundation to prepare a SMIT to be able to assume supervisory duties and operational control of a store immediately upon promotion into a Store Manager position. SMITs must maintain satisfactory performance and must demonstrate consistent progression through the training program in order to remain in the role and be considered for Store Manager openings. No SMIT may remain in role for longer than 24 months.

Selection for the SMIT position does not guarantee promotion into a Store Manager position. Whether and when an SMIT is actually promoted to Store Manager is dependent on a variety of factors, including but not limited to performance and availability of Store Manager openings.

Essential Functions:
1. Management

• Effectively communicate information to store crew and supervisors in an open and timely manner
• Lead others and work effectively with store crews
• Supervise, assign and direct activities of the store’s crew
• Support Store Manager with actions plans for operational and service improvement

2. Customer Service

• Promote a positive shopping experience for all customers
• Provide colleagues personalized customer service feedback and coaching (E.g., myImpact coaching; myCustomer feedback; personal observations)
• Maintain customer/patient confidentiality
• Promote CVS customer service culture (greet, offer help, and thank)
• Assist customers with their questions, problems and complaints
• Handle all customer relations issues in accordance with company policy

3. Merchandising/Presentation

• Organize and execute the display and signing of weekly, major promotional and seasonal merchandise
• Stock shelves
• Reset departments following POGs adapting them to a particular store
• Organize and execute the display and maintenance of off-shelf merchandise
• Price merchandise

4. Loss Prevention

• Protect store assets
• Control use of register keys, securing door keys, alarm codes, and safecombinations
• Ensure price accuracy, using POS Price Accuracy Report and in-store price audits
• Complete random cash verifications; journal tape checks; analyze Cashier Analysis Report
• Administer, monitor, and react to Internal Loss Prevention programs and systems: employee bag checks; lockers secured; receipts for purchases
• Maintain and react to Electronic Article Surveillance system
• Identify and react to shoplifters and apprehend to secure company assets and process shoplifters accordingly
• Execute locking of safe and security doors and setting of alarms when closing the store

5. Operations

• Load and unload deliveries
• Execute and document: Cash/check pulls; deposits; returned check payments; check acceptance;refunds; voids; discounts; cashier verifications; rain-checks; signing crew members on/off; taking closing readings
• Access, input, retrieve and analyze information from the computer
• Develop sales/hours forecasts
• Conduct a walk through of the store and establish a prioritized list of tasks
• Order regular and promotional merchandise, maintaining appropriate inventory levels using the Telxon machine
• Bagging merchandise
• Schedule daily, weekly activities; prepare weekly work schedules based on store’s budgeted hours
• Execute and document merchandise returns and inter-store transfers
• Identify and react to in-store repairs
• Move trays/cases from one location to another
• Prepare, complete and distribute reports and records: paid out summary; key rec’s (accounts payable); MU/MD; customer cash discrepancy; returnable merchandise; accident reports; various other surveys as requested
• Respond to MIS
• Work reserve stock
• Lift 35 pound trays/cases to a height of 4 feet
• Operate a cash register - including: cash, check and charge transactions
• Ensure compliance with all company policies and procedures and federal and state laws
• Maintain an organized office and backroom
• Deliver deposits and secure change from the bank maintain a balanced imprest fund
• Verify and document billing of merchandise (check-in merchandise)
• Finalize weekly payroll
• Execute payment of outside vendors as appropriate
• Review electronic journal
• Answer telephone
• Open/close store
• Oversee and execute the preparation of the daily cash report and weekly summary

6. Human Resources

• Train, develop, and evaluate crew members and supervisors
• Execute all necessary documentation for H.R.I.S. administration: hiring kits; staff enrollment forms, changes of status forms for all store personnel
• Ensure on-the-job safety of all employees and treatment for employee injuries sustained on the job
• Coach and execute counseling discussions with store employees
• Maintain a work place free from discrimination and harassment
• Conduct performance appraisals for all directly assigned personnel

7. Financial Reporting/Administration

• Prepare the store for a physical inventory
• Analyze operating reports/documents and make recommendations on how to improve store performance and implement plans

Why CVS Health?

CVS Health is the leading health solutions company that delivers care in ways no one else can. We help people navigate the health care system — and their personal health care — by improving access, lowering costs and being a trusted partner for every meaningful moment of health. And we do it all with heart, each and every day. As a CVS Health colleague, you will have a positive impact on millions of people's lives and inspire healthy behaviors in your community.

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, gender, gender identity, age, disability or protected veteran status.

Location: 750 New York 25A, Kings Park, New York 11754

Job Type: Full-time

Pay: $65,000.00 - $92,000.00 per year