Retail Store Manager Jobs

JOB TITLE: Store Team Leader

Summary

The Store Team Leader is responsible for the overall day-to-day operation of the Goodwill retail store assuring that safety, sales, production, programs and services, and other standards are maintained.

Subscribes to and promotes Goodwill's mission and values. Functions as an active Retail Division team member to achieve agency and department goals.

Competencies needed to be successful in this job include: Customer Focus, Developing Others, Interpersonal Skills, Self Development, Communication & Collaboration, Process/Project Management, Sense of Urgency, Business Acumen and Functional/Technical Skills.

Essential Duties And Responsibilities

• Maintains proper security of all company assets.
• Completes progressive disciplinary process as needed.
• Reviews applications, interviews, selects and completes new hire process for team members.
• Prepares employee work schedules and properly records hours worked.
• Supervises the daily cash drawer balances and deposits of store receipts:
• Ensures employees, volunteers, community service personnel and others use safe work methods at all times.
• Responsible for overall staff performance and planning
• Monitors the operation of cash registers to ensure proper accountability of all transactions.
• Reviews customer concerns and resolves them appropriately.
• Provides safety training to all new employees and administers on-going training to all store personnel.
• Trains and coaches employees for growth and more responsibility.
• Contributes to the overall effectiveness of Goodwill and the Retail Store by completing all other tasks as assigned.
• Ensures adequate staffing is maintained for the store and stays within the boundaries of payroll budget through the store metrics.
• Ensures safe work practices are followed at all times:
• Ensures complete processing of donations, both hard goods and clothing.
• Monitors the stock level of store merchandise and adjusts as necessary:
• Ensures the facility is neat, clean, and organized to prevent injury or accident.
• Ensures that store equipment is kept in proper working order.
• Attends management meetings as required.
• Transmits all required reports (financial and other) to management.
• Ensures proper maintenance of merchandise displays.
• Ensures polite and courteous acceptance of donations.
• Conducts employee performance reviews as required.
• May also perform the duties of the team members as needed.
• Ensures daily deposits of funds are made at the bank.
• Conducts store employee meetings as necessary.
• Makes final decisions on donated merchandise quality.

Supervisory Responsibilities

Manages Assistant Managers and Management Interns who supervise Team Leads and Retail Team Members. Is responsible for the overall direction, coordination and evaluation of this store. Also manages non-supervisory employees.

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed below are representative of the knowledge, skill and/or ability required.

EDUCATION And/or EXPERIENCE

Bachelor’s Degree or equivalent required. A minimum of four years' progressive business experience required, retail experience preferred. Three to five years supervisory experience.

Computer Skills

OR EQUIVALENT COMBINATION OF EDUCATION AND EXPERIENCE.

Must be proficient in Word, Excel and Outlook.

Language Skills

Able to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Writes business correspondence. Presents information and responds to questions from groups of managers, clients, customers and the general public. Employee must be an effective communicator.

Mathematical Skills

Able to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages and sales volume. Able to apply financial and budgeting concepts.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee must be able to travel for work-related programs and meetings. The employee is required to move stock, climb or balance on step-ladders; stoop, kneel, crouch or crawl while setting up displays. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

While performing the duties of this job, the employee occasionally works in outside weather conditions while receiving donations or traveling between sites. The employee is occasionally exposed to dusts, molds and dirt while handling donated materials and to extreme cold in the Donation Center during the winter.

The noise level in the work environment is usually moderate.

Goodwill of the Finger Lakes and its subsidiaries encourage diversity in the workplace; we are an Equal Opportunity Employer.

Minority/Female/Sexual Orientation/Gender Identity or Expression/Veteran/Disability