Retail Sales Associate/Project Coordinator

Summary
Are you:

• The type of person who wants compensation based upon results?
• Detail-oriented?
• Self-motivated?

Florcraft Carpet One is currently looking for someone like you. This is a position that only comes open every few years and we are excited to see where we can take it. All we need is you!
This role is an inside sales position, working with our team to better support our customers as they navigate the projects in their homes. From selling flooring to retail customers, to supporting the team in navigating the supply chain issues we are facing, there is terrific growth potential here at Florcraft. The position requires interacting with customers and assisting them with product choices according to their individual needs. Whether that interaction occurs in our showroom or in the community, the objective is always to provide flooring advice that will make the customers' buying decision easier. This role will also receive internal coaching and will work closely with leadership to evolve the way we sell as well as lay a path to more opportunity and growth down the road.
Florcraft has long been regarded as one of the premier flooring retailers in Alaska. Locally owned and operated for 60 years, we are known for our superior customer service and our professional staff. Because we belong to the largest floor covering cooperative in the world, our company offers the very best flooring products with only the most qualified installers.
We believe in creating a family friendly work environment, where each person is an integral member of the team, yet responsible for his or her own results and earning potential. We are proud of our heritage and would like to find an individual who will excel and prosper in a fast paced retail environment becoming a valued member of our team.
Duties
Although not an all-inclusive list, the following are some of the duties and expectations that we have for this position: Florcraft has a very strong onboarding and training plan so we will help you grow the knowledge needed for success.

• Keep up-to-date on the wide selection of floors we have to offer along with the benefits and warranties provided by each
• Follow up in a timely and professional manner with all customers on requests and/or concerns
• Use computer database to research the availability of merchandise and to process orders
• Greet customers on the sales floor, and determine their wants and needs
• Build client relationships
• Create and Execute targeted sales strategies
• Help work through, and follow-up after, the completion of each job
• Network regularly, and work effectively, with other store employees
• Provide outstanding customer service
• Prospect for new business
• Write sales orders
• Receive payment, or obtain credit authorization
• Sell flooring and floor care products
• Answer questions from customers about flooring
• Assist customers with flooring selections (explain features/benefits, etc.)
• Maintain showroom by keeping samples and displays neat, current, and clean
• Help customers with their choice through decorating and/or design advice

Requirements
The ideal candidate must be:

• Personally well-organized.
• Able to provide outstanding customer service.
• Able to provide exceptional follow-up.
• Willing to create new business.
• Willing to undergo our extensive product and sales training to become a certified flooring and design expert.
• Willing to divide his or her work time between the showroom floor and prospecting for new clients (out networking within the community).
• A self-starter.

Some additional qualifications include:

• Open and flexible work availability, including Saturdays.
• Retail sales experience would be a plus, but not required.
• Strong knowledge of the Microsoft Office programs and a willingness to learn our operating systems
• Must have access to reliable transportation to get to work, and to visit customers' homes or job sites when necessary
• A passion for, or experience with, decorating or design

Nice To Haves
Florcraft is a small company with great opportunities for the right candidate. The average tenure of our staff is about 9 years. It is a great group of team-oriented people who are all out there to be the best they can be. We are looking for someone who will both fit in with the team but bring new energy and add diversity.
The pandemic was hard on everyone, and we are taking control of where we are headed. If you are just starting your career journey or are ready to make that hard left turn and start something new, send in your resume or give us a call and talk about what you are looking for in a job. Come see what it feels like to be supported in your career and see what it feels like to help make someone's "Dream Home" a reality
Benefits
Benefits Include:
Medical/Dental & Vision
Car Allowance
401K with Match
Employee pricing on products
This role of starts as an hourly role and can evolve into any number of pay options including 100% commission. The rate will be negotiated and the commission splits will be based on the contributions to the sale and the work completed with the client.
How to Apply
Please provide the following:

• An up-to-date resume and brief cover letter outlining your experience for the position
• Salary history and/or requirements

Candidates who meet our selection criteria will be contacted by e-mail or phone for the next step in our hiring process.
Thank you for your interest in our position. We appreciate the time you have taken to apply with us.

Florcraft Carpet One Floor & Home is an Equal Opportunity Employer