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Retail Sales Associate Full Time
Company | BJ's Wholesale Club, Inc. |
Address | , Capitol Heights, 20743, Md |
Employment type | FULL_TIME |
Salary | |
Expires | 2023-07-21 |
Posted at | 11 months ago |
Join a team of more than 30,000 team members, comprised of our Club Support Center and over 230 clubs and 7 distribution centers. We’re committed to delivering value and convenience to our Members, helping them save every day on everything they need for their families and homes. BJ’s Wholesale Club offers a collaborative, team environment where all team members can learn, grow and be themselves.
The Benefits of working at BJ’s
- Generous time off programs to support busy lifestyles*
- BJ’s pays weekly
o Vacation, Personal, Holiday, Sick, Bereavement Leave, Jury Duty
- Benefit plans for your changing needs*
o Three medical plans**, Health Reimbursement Account (HRA), Health Savings Account (HSA), two dental plans, flexible spending
- Eligibility requirements vary by position
**medical plans vary by location
Job Summary
Responsible for Executing Acquisition 365, renewing, upgrading, cross-selling My BJs Perks. Also responsible for merchandise returns, exchanges, pick-ups, and general customer services inquiries. Provides excellent and efficient member service.
Team Members:
- Maintain a friendly and positive attitude.
- We strive for flawless execution and hold ourselves accountable.
- Acts with honesty and integrity and lead with the member in mind to address any and all concerns and to escalate any concerns, as appropriate.
- Innovate and adapt so we can move as fast as the world around us.
- Carry out job functions and responsibilities as assigned. Support the application of club policies, procedures and compliance.
- Embrace inclusion and diversity, by working together with collaboration and respect. Work as a team to achieve goals.
- Move with speed and agility in everything we do.
- Ensure a safe and positive environment for our members and each other.
Members:
- Resolve and deescalate to address every member concern.
- Ensure a safe and positive environment and experience for the members.
- Greet, Anticipate, Appreciate (GAA)
- Deliver service excellence through all points of contact.
- Fast, Friendly Full, Fresh, Clean
- Daily commitment to GOLD Member Standards
- Greet, Anticipate, Appreciate (GAA)
- Fast, Friendly Full, Fresh, Clean
Club Standards: Work as a team to deliver GOLD club standards daily.
- Maintain visible accurate signage
- Clean and organized, inside and out
- All items stocked and promotional plans executed
- Work with commitment and pride to deliver GOLD- Grand opening look daily
- All items stocked and promotional plans executed
- Maintain visible accurate signage
- Clean and organized, inside and out
Know your Business:
- See the connection between consistent execution and the positive impact it can have on the business.
- Understand how to access and read production and/or financial performance reporting for your department.
Major Tasks, Responsibilities, and Key Accountabilities
- Maintains all club policies and procedures.
- Follows tax exempt/resale membership policies in regard to the retention processes and procedures, including monitoring membership renewals and tax-exempt/resale status.
- Resolves Member concerns in a courteous and timely manner. Escalates issues to PIC and MOD when necessary.
- Delivers superior customer service to Members by serving as a first line point-of-contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look up, and pick-ups.
- Exhibits clear understanding of all BJ’s Membership options, and Co-Brand credit card.
- Converts potential members by actively and effectively pitching all membership programs in accordance with company policies and practices.
- Drives and promotes the BJ’s value proposition regarding acquisition, retention, perks, and the Member experience.
- Assists with BOPIC (Buy Online and Pick Up In Club) orders for members.
- Performs other duties as assigned, including working in other departments as needed.
- Regular, predictable, full attendance is an essential function of this job.
Qualifications
- Results driven with proven success in goal achievement
- Basic math skills preferred.
- Computer proficiency preferred.
- Prior front line/customer service or previous sales experience preferred.
Environmental Job Conditions
- Most of the time is spent frequently remaining in a stationary position on hard surfaces. There may be a need to occasionally position oneself to examine or scan merchandise, including bending, handling, pulling, reaching, and/or stooping.
- Occasionally requires lifting objects up to 30 pounds. May require lifting and moving heavy and/or awkward objects more than 30 pounds with assistance.
- Located in a comfortable indoor area with infrequent exposure to temperature extremes and loud noises. There may be occasional contact with cleaning agents.
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