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Retail Operations Specialist, Rover Store
Company | Rover.com |
Address | Seattle, WA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Transportation, Logistics, Supply Chain and Storage |
Expires | 2023-08-13 |
Posted at | 10 months ago |
Who we are:
- Assist with ad-hoc requests related to operations, merchandising and marketing needs
- Work with fulfillment warehouse and customer service teams to ensure smooth order flows, investigate shipping issues, and troubleshoot customer escalations for ecommerce store
- Conduct day-to-day operations including order management, processing returns, and troubleshooting inventory issues.
- Manage customer facing updates to our Shopify ecommerce platform, including product launches, creating landing pages, and optimizing existing products and pages
- Manages all escalations directly with customers from our Amazon storefront.
- Maintain inventory health and execute replenishment orders for merchandise across all sales channels.
- Effective communication skills across the organization. Excellent at building and maintaining strong relationships, both internal and external
- 2-4 years of direct-to-consumer (DTC) ecommerce experience, with knowledge and experience in Shopify platform management
- Self-starter that thrives in a fast-paced environment
- Bachelor’s degree or equivalent experience
- 1-2 years experience in operations or customer service.
- You enjoy a fast-paced environment that is constantly evolving, and have an ability to remain calm under pressure and tight deadlines
- Resourceful, detail-oriented, with the ability to multitask and balance competing priorities
- Flexible PTO
- 401k
- Company Equity
- Regular team activities performed in-person and virtually
- Stocked fridges, coffee, soda, and lots of treats (for humans and dogs) and free catered lunches semi-monthly
- Competitive compensation
- Commuter benefits
- Competitive benefits package, including medical, dental, and vision insurance
- Bring your dog to work (and unlimited puppy time)
- Doggy benefits, including $1000 toward adopting your first dog
- The cash compensation offered for this role will be dependent on the candidate's experience, qualifications, skills and abilities as demonstrated in the interview and hiring process
- In the greater Seattle area the first year salary range is $64,811 - $83,525. Additionally Rover offers equity (RSU’s) and benefits to all employees
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