Operations Support Specialist I, Retail Banking Operations

$20.14 - $28.17

• Generous vacation, sick leave, 11 paid holidays, and 16 hours of paid leave every year for community service work
• 401(k) and Roth 401(k) with employer match
• Life, disability and family Leave
• Wellness program, employee assistance program, “Commute Trip Reduction” (CTR) and various employee discounts
• Free employee checking account and employee home loan discounts
• Medical, dental, and vision coverage for employees and their families

Provide exceptional customer service at all times to customers, employees and vendors. Support bank branch employees by answering incoming telephone calls with questions on policy, process, procedures, or resolution on specific customer issues. Provide back office support for the Retail Bank by completing daily processes within deadlines.

• Assist the BCS and CSC team with special projects.
• Protect highly confidential information, maintain accurate records, and follow information security guidelines.
• May cross-train in any of the following functions: GL balancing, processing HB department banking transactions, open HB Corporate accounts, branch supplies, research, Fed Adjustments, collections, IRAs, rejects/returns, compliance, audits, ACH, Legal processing, Customer Service Center-Banking.
• Provide support to banking branches with regard to procedures, policies and customer issues.
• Understand and maintain a thorough knowledge of HomeStreet Bank policies and procedures and a general understanding of federal and state regulations which govern institutions.
• Cross-sell HomeStreet Bank products and services. Participate in the Relationship Referral program.
• Accurate and timely processing of assigned tasks
• Maintain effective communications and positive working relationships with supervisors and co-workers.
• Provide exceptional service to all by being professional, efficient, and projecting a positive attitude.
• Operate computer, calculator, telephone, typewriter, and fax machine
• Process teller functions (No cash handling).
• Work independently and make independent decisions within bank policy and procedures.
• Perform all other duties as assigned.

• Hours: 8am to 5pm, Monday through Friday. Willingness to work additional hours when necessary.
• Demonstrate the desire and ability to work as part of a team, with people of diverse backgrounds. Able to work cooperatively with and maintain effective communication and working relationships with co-workers and manager.
• Regular and punctual attendance required.
• Excellent organizational skills, attention to detail, ability to meet deadlines, and work under pressure.
• Minimum one year experience in teller and/or new accounts responsibilities in a bank environment. One year experience with PCs.
• Ability to accept and facilitate change, caused by customer demand, company needs or regulatory requirements.
• Excellent communication skills, both verbal and written.
• High ethical standards.
• Possess good judgment, ability to accept responsibility, and handle confidential information
• High school diploma or GED required.

Operations (Sales)