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Restaurant Morning Server Jobs
Company | Auberge Resorts Collection |
Address | Park City, UT, United States |
Employment type | PART_TIME |
Salary | |
Category | Hospitality |
Expires | 2023-09-13 |
Posted at | 8 months ago |
ABOUT THE GOLDENER HIRSCH:
- Inform leader on duty of any challenging guest concern.
- To understand and adhere to all hotel policies and Standard Operating Procedures with regard to guest service, how to run the operation, and personal discipline and grooming.
- Actively participate in all training meetings, to continually develop professional skills and increase guest satisfaction.
- Check out with your Supervisor before leaving your station or the floor for any reason.
- Handle guest complaints according to service criteria and ensure guest satisfaction.
- To have full knowledge of the services and facilities provided by the hotel in order to answer any questions the guests may have.
- Maintain complete knowledge of tables, seats, station numbers, proper table set up, room capacity, hours of operation, menus, price range, and dress code within the assigned outlet.
- Check corridors for trays when returning from taking orders (Room Service)
- Maintain complete knowledge of correct maintenance and use of equipment.
- Monitor and maintain cleanliness, sanitation, and organization of tables, service areas and outlet itself.
- Maintain complete knowledge of particular characteristics and descriptions of every wine/champagne available.
- To work as a team with colleagues in all departments, to ensure timely service and smooth running operation.
- Maintain positive guest relations.
- Maintain complete knowledge of all menu items, liquor brands, beers and non-alcoholic selections available in assigned outlets.
- Follow all work-related requests made by a Manager or Supervisor which may be outside your normal job activities, to achieve complete guest satisfaction and service throughout the Hotel.
- Present, open, and serve wine and champagne bottles in accordance with service criteria.
- To perform any other duties as requested.
- Anticipate guests’ needs, respond promptly and acknowledge guests even when busy.
- Maintain your station in accordance with standards at all times.
- Clean and break down trays in dish area, watching for condiments, salt, pepper, sugars, salt & pepper, etc.
- Learn and correctly use the Point of Sale equipment and follow procedures
- Perform tasks in a team-based environment.
- Follow all safety policies to ensure a safe work area.
- Ability to ensure that visitors to the hotel are delighted by the quality, creativity, and variety of our food and beverage offerings in every area of the hotel and that F&B is regarded as a strong point of differentiation for the hotel in its local market.
- Extensive experience providing service in a fine dining environment.
- Ability to support the overall Food & Beverage operations of the property so as to maximize customer satisfaction, team member performance, and business results.
- Professional, polished service, etiquette, and protocol skills and knowledge.
- Ability to maintain calm during busy periods and treat our guests and our colleagues with respect, and work hard together to deliver the highest quality of service to all.
- ServeSafe and TIPS certification.
- Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.
- A genuine affinity for interacting meaningfully and positively with guests.
- Ability to be a clear thinker and remain calm under pressure.
- Ability to work effectively lead a team in providing exceptional service in a luxury restaurant environment cohesively with other departments and individuals as part of a team.
- Understanding of food and beverage safety practices, as well as safe handling of cleaning chemicals.
- Ability to maintain the confidentiality of guest information and designated hotel data.
- Ability to provide clear and legible written communication.
- Ability to input and access data in a computer.
- Ability to prioritize and follow up on work assignments.
- Ability to compute basic mathematical calculations.
- Frequent need to stand for long periods of time.
- Respond to the general public and converse with staff. Ability to hear fire alarms and emergency equipment.
- Vision requirements: the constant need to view small print. Frequent need to see small details and things clearly beyond arms’ reach.
- Lifting/carrying up to 10 lbs. frequently and 25 lbs. occasionally.
- Reaching, bending, pushing, pulling, twisting, lifting, and climbing. Have frequent need to perform standing and walking activities related to providing food service in the restaurant.
- Hearing requirements: the constant need to speak on the telephone and/or two-way radio,
- The constant need to perform the following physical activities: grasping, turning, finger dexterity.
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