Restaurant General Manager/ Manager Of Outlets

Our Company

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.

Our mission is to be the best-loved operator of one-of-a-kind luxury properties and experiences. Auberge is a family of intimate, one-of-kind hotels and resorts that define an approachable style of luxury in both product and service that resonates with the curious modern traveler. Passionately local, experience-led, romantic, and stylish, these hotels hum with a vibrancy that is both refined and relevant.

OUR PROPERTY

Located in the idyllic town of Washington in Connecticut, Mayflower Inn & Spa is an exquisite country retreat, nestled in 58 acres of beautifully landscaped gardens and woodland. Just two hours’ drive from New York City, it is renowned as one of northeast America’s most distinguished luxury hideaways. Memories are made easily when you stay at our boutique hotel in Litchfield County, a portal to a simpler time, where the definitive measure of the good life is in soul-stirring moments rooted in the idyllic countryside.

Role Summary

As a Restaurant Manager, you will lead the service components of the Food and Beverage operations in accordance with company standards to ensure 100% guest satisfaction while delivering a personalized experience. In addition to service operations, you will assist in day to day administrative tasks pertaining to the operations of the department.

Key Responsibilities

Please note that this is not an exhaustive list of everything that needs to be done! Within the Auberge family, our people always find new ways to look after the business, their guests, and their team-mates. Within this, the key responsibilities for this position are:

• Have complete knowledge and understanding of the Auberge Resorts Collection Foundations and Service Standards.
• Resolve guest complaints, ensuring guest satisfaction.
• Handle any guest incidents ensuring 100% guest satisfaction. Record and distribute all GIR reports following up on any incidents.
• Maintain complete knowledge, comply with and lead the F&B Team in all departmental policies, service procedures and standards.
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Monitor and ensure that all aspects of service conform to departmental standards. Notify respective personnel for problems to be corrected.
• Maintain positive guest relations at all times.
• Liaise with all departments to ensure clear and concise communication on all reports, functions and guest notes for the day.
• Be able to provide a warm, genuine and comfortable experience for all guests in our restaurants and hotel.

Preferred Qualifications

• Excellent interpersonal skills
• Must be able to stand for at least 8 hours and be able to lift up, push, and pull at least 50 pounds
• Able to work a flexible schedule, including weekends and holidays, according to department needs
• Hospitality Certificate or Degree preferred
• A minimum of 2 years of Restaurant Management experience
• Ability to multi-task
• Appearance must be clean and professional
• Ability to obtain/maintain state required licenses and/or certifications such as Food Handler's Card and TIPS Certification

OUR STORY

At Auberge, we are passionate about our mission to be the best-loved operator of one-of-a-kind luxury properties and experiences. We are storytellers and story-makers, delivering simple pleasures and creating unforgettable memories. Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort, and beauty. Whatever role we play in Auberge, and wherever we work, we all live by the view that our core purpose is to enrich people’s lives. If you feel that our approach is aligned with your own passions and beliefs, then please share with us why you want to become part of our collection.

Auberge Resorts LLC is an Equal Opportunity Employer, M/F/D/V. Auberge Resorts LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Auberge Resorts LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Department: Food & Beverage/Alimentos y Bebidas

This is a management position