Residential Solar Project Coordinator

Namaste Solar: Transforming Energy, Transforming Business
Both are equally important to us. We work together to bring clean energy to our communities. We also work together as employee-owners of our worker cooperative.
Working at Namaste Solar is more than just the role you perform. It's a place where you can bring your passion and make a positive impact while working alongside amazing purpose-driven people. We're a Certified B Corporation, which means we meet the highest standards of social and environmental responsibility. We are people using business as a force for good.
We've been awarded B Corp's Best for Workers and Outside Magazine's Best Places to Work 7+ years in a row.
This position is based in Denver or Boulder - must be a resident of Colorado to be considered for the position. We offer a flexible schedule between working from home and in the office.
Position Overview: The Project Coordinator is primarily responsible for maintaining customer communications and coordinating project installations completed by our Residential Retrofit Solar department (Res EPC). A key role on the Residential Operations team, this position will manage a schedule of simultaneous project installations for our customers in coordination with project managers and install teams.. As the project becomes ready to be installed and has received the necessary approvals, this role will coordinate with the homeowner to schedule the solar installation. This will involve managing 6-7 installation crew calendars in a coordinated manner to ensure the crews move from job to job with efficiency and the customers are kept informed throughout the process, both so that they have a positive experience and so that we have the access we need to perform our work. The ideal candidate is proficient in Microsoft Excel, Salesforce, Smartsheet, and Outlook, is analytical, collaborative, and has experience working in a high-volume atmosphere.
Essential Functions

• Communicate prioritization of jobs to warehouse so that they can stage materials effectively
• Display kindness and be open to providing scheduling accommodations to internal and external stake holders without unintended consequences
• Add, cancel or make changes to scheduled install dates as needed to create efficiencies and meet customer requirements
• Reach out to Utility and Permitting Coordinators regarding permitting/interconnection status when necessary
• Monitor progress of utility approvals and permitting, helping ensure projects move through operations in a reasonable timeline
• Regularly communicate with crew leads and Project Managers to stay on top of job progress and customer communications in dynamic work environment
• Resolve appointment conflicts for staff and customers as needed
• Respond to scheduling questions and attend necessary scheduling meetings
• Respond quickly to scheduling changes that result from unforeseen circumstances such as weather, PTO or sick time and update the relevant parties of all changes.
• Speak with customers over the phone to schedule, remind and follow up on solar installation appointments
• Promptly manage and respond to customer concerns and inquiries
• Field general inquiries from customers or internal stakeholders and direct them to responsible person to resolve Perform other administrative tasks and special projects as needed
• Produce and process schedules and reports as they are requested by the Operations Manager and Project Managers
• Stay flexible and be able to respond to crews who move faster or slower than expected and adjust the schedule accordingly
• Email, call or text reminders to customers when appropriate

Essential Knowledge, Skills & Abilities

• Excellent communication skills in customer service
• Clear and consistent follow-up
• Meticulous attention to detail
• Basic understanding or familiarity with residential solar installations
• Ability to fulfill the company's standards and values when performing scheduling tasks
• Hands on Problem Solver
• Excellent written and oral communication skills
• Must be highly organized and able to set priorities
• Computer competency for data entry and the production of reports and schedules
• Positive and team-oriented
• Proficiency in Microsoft Office Suite

Non-essential (Valued But Not Required Skills & Experience)

• General math skills and experience working with data
• Familiarity with Salesforce and Smartsheet
• College degree

Compensation And Benefits

• Starting compensation depending on experience.
• Life insurance, short- and long-term disability
• Voluntary life insurance
• We offer CIGNA health insurance and dental insurance within the first 30 days
• 401k plan
• EcoPass to ride RTD
• Paid volunteer time
• Paid time off including Sick Pay, Designated Holidays, Floating Holidays, and Vacation
• Discount to put solar on your home
• Employee assistance program

Primary positions interacting with this position: Project Managers, Customers, Crew Leads, Site Auditor, and Operations Manager.
Physical Demands & Work Environment

• Physical demands: While performing the duties of this job, employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects; reach with hands and arms; talk and hear. Employee must occasionally lift and/or move up to 10 pounds. Vision abilities required by the job include close vision.
• Work environment: The noise level in this work environment is usually moderate. Work environment is in office.

Equal Employment Opportunity
Namaste Solar is committed to cultivating an inclusive environment for people to bring their authentic selves to work. We recognize that diverse teams make strong teams, and we encourage people from all backgrounds to apply. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.
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