Residential Operations Coordinator Jobs

Job Summary

The Residential Operations Coordinator will assist the residential property management department with internal reporting, data management and analysis, and general financial oversight. Responsibilities include support, training, and supervision of processes, and shared responsibility for maintaining liaison role with other internal departments. This position also includes assisting Senior Vice President, Director, Regional Manager and other supervisors with various requests as needed. Reasonable or limited use of your vehicle may be required from time to time in connection with visits to local area properties.

Duties & Responsibilities Include:

Daily

• Interacting with other internal departments including Accounting in connection with various matters
• Initiating and tracking change requests and open cases through our MRI system.
• Assistance with rent payment processing and reporting through our Resident Portal

Weekly

• Prepare and research Compression of Time report for Thursday Ops Meeting
• Prepare and upload all new move in survey emails for the prior week into QB
• Assist corporate team with the preparation and review of various internal reports

Monthly

• Prepare renewal increase worksheets for residential division
• Prepare P&L analysis for all properties
• Prepare re-class requests for all properties

Quarterly

• Prepare re-class requests for all invoices for past tenancies >8 years

Yearly

• Research and identify all in place contracts and any increases
• Santa Monica Rent Increases
• Process and facilitate Santa Monica Rent Control Board payment: Pacific Plaza & Shores
• RSO Notices and charge uploads
• Annual Budget
• Annual Security Deposit interest payout and letters to all residents: Barrington Plaza and Boutiques
• Register all LA Rent Control units with HCIDLA- RSO: Barrington Plaza, Boutiques; 555 Barrington (SCEP only)
• Prepare historical occupancy trends to use for revenue
• Process VRK annual bond compliance payment
• Prepare analysis on portfolio expenses
• Process and facilitate HCIDLA annual payment
• Prepare and review budget upload

Ad Hoc

• Facilitate all Grace Hill video training curriculum
• Provide on-boarding training support to CM’s, ACM’s, AA’s, UT Managers as needed

Competencies- To perform the job successfully, an individual should demonstrate the following competencies: Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures. Top level excel experience is required.

Problem Solving & Dilemma Management - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Demonstrates group presentation skills.

Written Communication - Writes clearly and informatively; Presents numerical data effectively; Able to read and interpret written information.