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Reservations Coordinator - Sonesta White Plains New York

Company

Sonesta
Address , White Plains, 10601, Ny
Employment type
Salary
Expires 2023-07-20
Posted at 1 year ago
Job Description
Summary
JOB OVERVIEW:
Coordinate the reservations, room blocks and contracts for large groups. Assist with on-site meetings as needed. Maintain group blocks, rooming lists and reservations in system.
DUTIES AND RESPONSIBILITIES:
  • Respond to guest concerns or complaints. Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
  • Attend pre-meeting planning meetings or conferences as needed or requested.
  • Promote team work and quality service through daily communications and coordination with other departments.
  • Stay abreast of current rates, rate changes and all promotions, current facilities, services, hours of operation, etc.
  • Create and update group block notes to provide relevant data pertaining to all group reservations, and coordinate with other departments as needed to provide group reservation information and group needs as specified in contract.
  • Process all group reservation requests, changes and cancellations received by phone, fax, e-mail, mail, internally and through travel planners/corporations. Enter and/or modify group block in system to ensure inventory, stay dates, cancellation policy, deposit requirement, and booking procedure are reflected correctly.
  • Perform other duties as assigned such as running daily reports, e.g. the cancellations, bookings, or arrivals reports.
  • Prepare for each group’s arrival, prepare group history, billing information, deposits, filing, VIP information, correspondence, etc.; interact with booking contacts as needed. Correctly record group rooms and revenue in the property management system.
  • Maintain accurate filing system for groups and ensure that each group block is traced.
  • Provide and maintain reports and records of all groups during stay and after departure, and follow up on any group inquiries.
Additional
Qualifications and Requirements:
High school diploma or equivalent and one year of experience as a reservationist, front desk agent, or relevant field of work, or an equivalent combination of education and experience. Must speak fluent English. Other languages preferred.
This job requires ability to perform the following:
  • Use a keyboard to type in reservation information
  • Speak and listening usually while sitting
Other:
  • Basic mathematical abilities are used some of the time.
  • May be required to work nights, weekends, and/or holidays.
  • Computer skills are required.
  • Reading and writing abilities are utilized often when reviewing and processing guest reservations or daily reports.
  • Communications skills are utilized a significant amount of time when interacting with clients, guests and employees.
Work Area: Reservations & Sales Office
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This position is classified as non-exempt (per the Fair Labor Standards Act) and is subject to overtime in accordance with Federal and State Regulations.
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
  • Health Savings Account with Company Match
  • Paid Vacation and Sick Days
  • Educational Assistance
  • Company Paid Life Insurance
  • Sonesta Hotel Discounts
  • Company Paid Short Term and Long Term Disability Insurance
  • Paid Parental Leave
  • Various Employee Perks and Discounts
  • Medical, Dental and Vision Insurance
  • 401(k) Retirement Plan with Company Match
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.