Remote Software Implementation Specialist

Our client is a privately-owned software development company specializing in local and federal government solutions; we are currently helping them connect with bright individuals interested in joining their Implementations Team.

We're looking for professionals who are passionate about data and modernizing legacy systems by implementing new/cutting edge technology, someone who's interested in career growth - who's not afraid to embrace new challenges regularly with an ever-expanding company.

By joining this team, you will not be just another name on the roster - you will be an investment in our client's future. As a Systems Engineer, you will collaborate with both customers and internal business units to bring our clients configure and deploy our client's product lines successfully. You will work with customers to gather requirements and understand the business workflow and technical requirements.

You will provide guidance and training to the customer and will work closely with the project manager to ensure the clients' software is installed and configured according to contractual statement of work guidelines.

Candidates must have outstanding communication and problem-solving skills, while maintaining excellent customer service. The schedule for this position is Monday through Friday with occasional travel to client sites.

The schedule for this position is Monday through Friday. Our client offers a competitive benefits package which covers Medical, Dental, Vision, Disability and Life Insurance, as well as 401k retirement matching and unlimited paid time off.

Responsibilities:

• Collaborate with clients, project managers and developers to help test, maintain and monitor software trends and work to implement solutions to address client issues.
• Train end users on the software to ensure their ability to effectively use the software.
• Consult with client on best practices for software setup/configuration.
• Other duties may be assigned, as necessary.
• Perform internal quality assurance testing to ensure that the software will function properly in the client's environment.
• Deliver an exceptional customer experience.
• Perform advanced diagnostics and troubleshooting for the clients' software.
• Communicate efficiently and effectively both internally with the implementation team as well as with clients.
• Work with customer and internal teams to understand business requirements and configure the software solution to meet the customer's requirements.
• Facilitate client user acceptance testing (UAT) and go live support.
• Set up, configure, deliver, and support software implementation projects, including on-site client work.

Requirements:

• Strong SQL Server experience and knowledge
• Ability to travel
• A strong analytical skills & technical aptitude and enjoy troubleshooting intermediate to complex technical issues
• Bachelor's degree and 1-2 years of experience with software implementation, configuration, and installation
• Ability to communicate technical information to both technical and non-technical clients
• Comfortable gathering information from business users
• Ability to work both in a team setting and independently
• Basic understanding of Windows development techniques and Microsoft development tools/ environments
• Excellent communication skills, both written and oral

Preferred

• Experience with Smartsheet.
• Advanced SQL and server knowledge.
• Experience with Jira.
• Experience in state/county court system.
• Experience with court case management systems.