Jr Implementation Specialist Jobs

Fluke Reliability Solutions is seeking a Junior Implementation Specialist to join our rapidly-expanding software technology company.

The Junior Implementation Specialist will learn the intricacies of FRS’ eMaint computerized maintenance management software (CMMS) product offering by delivering implementation services with the customer. The Junior Implementation Specialist will manage and document the implementation process while providing technical support and answering technical questions. The Junior Implementation Specialist works directly with the Customer Success team to ensure a seamless transition for post implementation follow up and support.

Responsibilities:

• Demonstrate a desire to help others with specific technical issues and be able to understand the support process from the customer point of view.
• Contribute to growth of the Implementation department by creating product documentation.
• Multi-task during calls to research technical issues while communicating with the customer and clearly and concisely documenting the issue.
• Become an expert in eMaint’s X4 and X5 software application.
• Coordinate and deliver product guidance and configuration sessions to customers.
• Evaluate customer business workflow processes to make strategic recommendations.
• Create and deliver customer facing reports and dashboards (within the application).
• Work in a strong team environment to provide unparalleled support to customers in a wide variety of industries.
• Continually look at ways to improve the onboarding process to enhance customer experience.
• Assist in updating and maintaining SOP content.
• Develop and drive project plans with the goal of ensuring maximum customer success.
• Serve as coach and trusted advisor to your portfolio of customers.
• Guide new customers through eMaint’s onboarding process and provide CMMS strategies with the goal of getting customers up and running quickly.

Qualifications:

• Strong work ethic and ability to work efficiently and effectively with minimal supervision.
• B.A. or B.S. degree or equivalent experience.
• Fluency in Spanish or Portuguese is a plus.
• Customer service experience is a plus.
• Ability to work in a fast-paced environment with excellent organizational skills.
• Good mechanical aptitude and problem-solving skills.
• Strong verbal and written communication skills with the ability to communicate to a diverse audience.
• 1+ years of CMMS experience (Implementation experience is a plus).

Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

We are a diverse team 17,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.

Fluke is leading the world in creating software, test tools and technology that will support customers today and in the future. We are a customer-obsessed market leader with a strong reputation for reliability, quality and safety.

A wholly owned subsidiary of Fortive Corporation (www.fortive.com), Fluke is a global corporation headquartered in the greater Seattle area. Driven by the successful Fortive Business System, Fluke offers the passion of a startup with the resources of a Fortune 500 company. We are focused on the growth of our individual employees, teams and the Fluke brand.

We Are an Equal Opportunity Employer

Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should ask to speak with a Human Resources representative to request an accommodation.

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