Remote Overnight Crisis Hotline (Qmhp)

Job Number: 23-387-11808

Job Summary: The Integral Care Call Center is the first contact and representation of Integral Care by phone to the public, consumers and providers. Calls, texts, and chats coming into Integral Care's main phone numbers as well as calls from contract partners are answered by Call Center staff 24/7, including holidays. The QMHP's primary purpose is to handle crisis calls, texts, and chats by providing crisis intervention services and risk assessments, to complete initial screenings, provide information about Integral Care services, provide community referrals and support, link callers with the appropriate service providers, and assist with scheduling appointments. These duties are completed with a focus on customer care, wherein staff will find ways to best meet the needs of clients. These job duties are performed under the supervision of an LPHA. The QMHP has moderate latitude for the exercise of independent judgment in most tasks performed, and works closely with a multitude of community partners, including but not limited to APD, TCSO, medical facilities, and schools.

Regular, predictable attendance is considered to be an essential requirement for this position. Other duties may be assigned. May require a flexible work schedule.

Integral Care employees are to be committed to fostering an open, inclusive, and supportive environment that welcomes and embraces diversity in all forms. Integral Care defines diversity broadly to include race, ethnicity, abilities (mental/physical), gender, gender identity, immigrant status, language, religion, sexual orientation, socioeconomic status, veteran status, age, and other groups.

Integral Care employees are to strive to maintain a trauma sensitive workplace, to embrace trauma sensitive and informed practices, and to foster a supportive and welcoming environment of care.

Knowledge, Skills And Abilities

• Ability to assess consumer needs and to coordinate consumer services.
• Ability to display cultural competency with consumers and staff.
• Ability to instruct and demonstrate effective social behaviors and skills necessary for consumer success.
• General math and computer skills necessary to document work performed and update automated consumer records.
• Ability to develop training material and provide training to staff.
• Knowledge of community resources, of case management/service coordination principles, objectives, standards and methods, program objectives, and of policies and procedures.

Education

Required:

• Graduated from an accredited college or university with a Bachelor's degree with a major specialization in Human/Behavioral/Social Services or related field.

Preferred

• Graduated from an accredited college or university with a Master's degree with a major specialization in Human/Behavioral/Social Services or related field.

Required

License:

• Current and valid driver's license and a clean driving record.

Experience

Preferred:

• Bilingual in Spanish.
• Direct client care experience in mental health assessments, diagnosis, and treatment.

Other Qualifications

• This role requires you be a Texas resident

Hours: Full Time.

Workdays: Sunday- Tuesday.

Workhours: 5:00PM-3:00AM.

Salary: $22.35 - $23.47 an hour based on education.

Position is eligible for differential pay.

• Second Shift: $3.25
• Weekend Shift: $5.00
• Third Shift: $4.25

Why join us: Integral Care has proudly served Travis County residents for the past 50 years. As the largest provider of behavioral health services in Travis County, we are dedicated to improving the lives of adults and children living with mental illness, substance use disorder and intellectual and developmental disabilities.

By joining our team, you will find rewarding work every day alongside people who have as much compassion as you. Join us and together we can help improve the quality of life for the people we serve. Imagine your career at Integral Care!

Employee Benefits

• Gold's gym membership discount
• 401(a) employer contribution retirement account
• Medical, Dental and Vision insurance
• 403(b) retirement account
• Life and Short-term/Long-term Disability Insurance
• Generous vacation/holiday/sick leave
• Employee Assistance Program (EAP)
• Mileage reimbursement

Integral Care strives to maintain a diverse workforce. We encourage all to apply, including those who have knowledge and/or experience working with underserved populations, including Asian and Pacific Islander, Black/African American, Hispanic/Latino, and LGBTQA communities.

All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, national origin, sexual orientation, gender identity, disability, veteran status, sex or age.

For specific positions, additional compensation may be available to those who are bilingual in both English and one of the following languages: Spanish, Chinese, Vietnamese, Korean, or Burmese. (PM16)

LPHA Keywords: Mental Health Therapist, Mental Health Counselor, Licensed Professional Counselor, LPC, Licensed Clinical Social Worker, LCSW, Licensed Marriage and Family Therapist, LMFT, Behavioral Health Therapist, Psychotherapist, Senior Clinician, Licensed Clinician, Clinical Mental Health Professional, Program Therapist, LPHA, Licensed Practitioner of the Healing Arts, Licensed Practitioner, Therapist, Counselor

QMHP Keywords: Qualified Mental Health Professional, QMHP, Case Manager, Rehabilitation Specialist, Service Coordinator, Mental Health Professional, Mental Health Specialist, Social Worker

LCDC Keywords: Counselor, LCDC Counselor, LCDC Intern, Counselor Intern, Licensed Chemical Dependency Counselor, Substance Abuse Counselor, Direct Care Staff, Caseworker