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Patient Scheduler | Pediatrics Jobs

Company

CMU Health
Address , Saginaw, 48601, Mi
Employment type FULL_TIME
Salary
Expires 2023-06-24
Posted at 1 year ago
Job Description
Overview:
The Pediatric Patient Scheduler is responsible for supporting the needs of the pediatric department, receiving and directing patients/visitors to appropriate locations, phone call encounters, scheduling visits, recording insurance and demographic data. A Patient Scheduler must exhibit a friendly and helpful affect towards parties within and outside the corporation. All duties are based on clinical operations needs as directed by the Operations Manager.
Responsibilities:
Scheduling Responsibilities
  • Effectively monitor and manage care teams, ensuring appropriate follow-up
  • Register basic patient demographics using protocol established within the department
  • Answer multiple incoming phone calls and open electronic phone encounters
  • Conduct “reminder calls” to ensure patients arrive for appointments and are on time.
  • Back-up surgery scheduler
  • Schedule appointments, for both clinic and procedures, using protocol established within the department
  • Work in emergency appointments and resolve scheduling conflicts
  • Call patients to reschedule if they no-show for an appointment, particularly if they are high risk.
  • Change appointments for patients and communicate with other health professionals about changes to preparation.

Medical Records
  • Record Maintenance and Quality Control
    • Records shall be maintained in a manner that is accurate, current and secure
    • Outside documents via transfer of an OB/GYN patient will be scanned and filed in patient’s EMR
  • Outside documents via transfer of an OB/GYN patient will be scanned and filed in patient’s EMR
  • Records shall be maintained in a manner that is accurate, current and secure

  • Patient release forms for incoming and outgoing records (as per legal guidelines ROI) are completed
  • Phone calls should be triaged to appropriate parties and/or information gathered in response to requests from patients, insurance companies, other physician offices and the like
  • Maintain that patient confidentiality be the utmost importance

  • Public Service, Problem Solving and Legal Compliance. Employee will ensure that:
    • Phone calls should be triaged to appropriate parties and/or information gathered in response to requests from patients, insurance companies, other physician offices and the like
    • Patient release forms for incoming and outgoing records (as per legal guidelines ROI) are completed
    • Maintain that patient confidentiality be the utmost importance


WORKING ENVIRONMENT/PHYSICAL DEMANDS:
Prolonged sitting, word processing and telephone operations. Occasional lifting up to 20 pounds. Distracting, active office environment.

OTHER DUTIES
The above description provides a brief overview of the essential duties, responsibilities, qualifications, and requirements. It should not be construed as all encompassing. Additional duties may be assigned or deleted as needed.
Qualifications:
  • Proficient written and verbal communication skills with multicultural sensitivity.
  • Attention to detail
  • Clerical and office support work coupled with keyboarding, and computer proficiency.
  • Minimum of high school diploma
  • Proficient in the use of computers and scheduling software or ability to learn applicable software.
  • Strong knowledge of medical terminology
  • Medical/Pediatric background preferred
CMU is an AA/EO institution, providing equal opportunity to all persons, including minorities, females, veterans, and individuals with disabilities.