Relationship Banker Jobs

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

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This role is responsible for engaging clients in the lobby to educate and assist with conducting transactions through self-service resources such as mobile banking, online banking, or ATM. This role also accurately and efficiently processes cash transactions for clients as needed. Relationship bankers have deep conversations with clients to gain in-depth knowledge of their financial and life priorities.

A Relationship Banker (responsibilities):

• Builds relationships with individual clients to meet their financial needs
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
• Executes the bank's risk culture and strives for operational excellence
• Manages cash responsibilities
• Manages financial center traffic, appointments and outbound calls effectively
• Grows business knowledge and network by partnering with experts in small business, lending and investments
• Drives the client experience

You’re a person who (required skills):

• Collaborates effectively to get things done, building and nurturing strong relationships.
• Has the ability to learn and adapt to new information and technology platforms.
• Efficiently manages your time and capacity.
• Is confident in identifying solutions for new and existing clients based on their needs.
• Focuses on results, while acting in the best interest of the client.
• Communicates effectively and confidently, and is comfortable engaging all clients.
• Can be flexible to work weekends and/or extended hours as needed.
• Applies strong critical thinking and problem-solving skills to meet clients’ needs.
• Displays passion, commitment and drive to deliver an experience that improves our clients’ financial lives.
• Is confident in educating clients on how to conduct simple banking transactions through self-service technologies (for example, ATM, online banking, mobile banking).
• Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
• Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client.

You’ll be more prepared if you have (desired skills):

• Bachelor’s degree or business relevant associate degree such as business management, business administration, or finance.
• Experience in financial services and knowledge of financial services industry, products and solutions.
• One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals.
• Six months of cash handling experience.

Skills Used in this Role:

• Demonstrating Technology
• Critical Thinking
• Risk Management
• Problem Solving
• Overcoming Objections
• Multitasking
• Active Listening
• Risk Management
• Relationship Management
• Learning Agility
• Customer Service
• Consumer Products and Solutions
• Cash Management