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Relationship Banker Jobs
Company | BankNewport |
Address | Providence, RI, United States |
Employment type | FULL_TIME |
Salary | |
Category | Banking |
Expires | 2023-07-12 |
Posted at | 11 months ago |
Offering new and exciting career opportunities, BankNewport is committed to providing our employees the resource and guidance to develop careers that are challenging and rewarding.
- Meet individual and branch sales goals by maximizing each customer interaction and through proactive prospecting activities such as reviewing customer profiles, outbound calling, and community activities. Fully understands and participates in the Retail Incentive Plan.
- Proactively conducts financial conversations with customers to identify banking needs. Uses discovery techniques to match needs with BankNewport solutions.
- Markets a full range of consumer and small business banking services to existing customers and prospects.
- Provides a best-in-class customer experience by accurately processing transactions and new account openings in a timely and professional manner.
- A Relationship Banker may be asked to fulfill certain supervisory responsibilities by the Branch Manager and/or Assistant Manager. These responsibilities include – opening and closing the branch, vault cash, performing quarterly audits, supervisor overrides, and service charge reversals. The ideal candidate must have an overall performance rating of 3 or above while exhibiting sound judgement. This designation of responsibilities allows the Relationship Banker the opportunity to develop into the Sr. Relationship Banker as applicable.
- Processes and settles ATM work or Vault cash as needed.
- Provides flexibility of coverage during branch hours of operation and at other branches as needed.
- Demonstrates ownership of any customer problem or request by utilizing available resources and following up to ensure effective resolution and customer satisfaction.
- Fully adopt and utilize the customer relationship management system and on-boarding process to provide exceptional internal & external customer experiences.
- Adhere to all bank policies and procedures, audit, regulatory and security guidelines.
- Performs related and unrelated duties as may be needed.
- Performs any functions necessary, within scope of authority and expertise, to provide the highest level of service and responsiveness to internal and external customers.
- Demonstrates expert Digital Banking knowledge and proficiency. Advise customers on all bank delivery channels and services such as ATM/PTM functionality and digital banking services including mobile banking, bill pay, Zelle, and other services.
- We celebrate individuality
- We commit to serving the financial needs of Rhode Islander’s
- We empower employees to be creative problem solvers
- We invest and take the time to really get to know our customers
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