Rehab Admissions Liaison Jobs

As a Rehabilitation Admissions Liaison you will develop and foster positive relationships with ongoing and potential referral sources. To help achieve our mission, you will anticipate and monitor changes in market trends and referral patterns. Assisting with plans and presentations of program information to referral sources, patients, families and professionals is of vital importance. Your ability to effectively communicate with internal/external contacts in a collaborative style that is timely and meets the needs of referral sources, healthcare team members, patients and families is essential. Facilitating the rehabilitation admission and referral process is required. Maintaining a working knowledge of insurance authorization and benefits requirements for rehabilitation services for programs, facilities and payers is expected.

Job Responsibilities:

• Responds to voicemail messages within one hour during business days or by 8:30 am the next business day if messages are received after hours of operation. Responds to pages immediately or as soon as safe to do so if driving.
• Makes five marketing/referral development calls/visits per week. Schedules quarterly contact with low volume referral sources. Identifies sources for increased referrals in assigned geographic regions per discussions with coordinators.
• Communicates referral decisions clearly by including reasons for decisions if admissions are denied/deferred or if timeframes for delays and requirements are needed to finalize decisions (e.g. MD consult, payer clarification, unresolved medical issues, etc.).
• Follows-up promptly when customer needs are not met and problems occurs. Contacts customers within 24 hours with problem resolutions. Solicits feedback from top referrals. Tracks and uses data from direct contacts, internal feedback or surveys conducted to identify and address issues per discussions with coordinators and directors.
• Builds close relationships with assigned hospital discharge planners, payer contacts and Physicians through routine contact as determined by volume of referrals. Identifies issues/needs and works to resolve them. Anticipates problems with potential referral sources and offers solutions.

About Inova Health System:

Inova is Northern Virginia’s leading nonprofit healthcare provider. Our mission is to provide world-class healthcare – every time, every touch – to each person in every community we have the privilege to serve. Inova’s 20,000+ team members provide more than two million patient visits each year through an integrated network of hospitals, primary and specialty care practices, emergency and urgent care centers, outpatient services and destination institutes.

Inova’s five hospitals are consistently recognized by the Centers for Medicare and Medicaid Services (CMS), U.S. News & World Report Best Hospitals and Leapfrog Hospital Safety Grades for excellence in healthcare.

Inova’s Anti-Discrimination Employment Policy

Inova Health System is committed to equal employment opportunity and affirmative action. To fulfill this commitment, Inova Health System does not discriminate in any employment-related decision and administers all of its employment programs, procedures and practices without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information. Inova operates both affirmative action and equal opportunity programs, consistent with federal and state requirements, including Governor's Executive Order One (2018). Consistent with federal and state requirements, Inova also prohibits retaliation against any person who files a charge of discrimination, participates in a discrimination proceeding, or otherwise opposes an unlawful employment practice.

Job Types: Full-time, Part-time

Pay: $55.00 - $100.00 per hour

Benefits:

• 401(k)

Schedule:

• Day shift

Work Location: Remote

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