Regulatory Operations Analyst Jobs

Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in more than 100, 000 cities and towns located in 220+ countries and regions across the globe. Every day, Hosts offer unique stays and one-of-a-kind activities that make it possible for guests to experience the world in a more authentic, connected way.  

 

Airbnb was born with a creative spirit, and it’s one of the most defining parts of our culture. We use our curiosity and imagination to come up with unconventional solutions. These are the ideas at the core of Airbnb: 

• It takes a unified team committed to our core values to embody these ideas,  and our fast-moving team is committed to leading as a 21st century company. 
• Our responsibility is to all of our stakeholders. 
• Our creativity allows us to imagine new possibilities for people. 
• Our community is based on connection and belonging. 

 

The Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager.

The Job:

The Role The Regulatory Operations Analyst position will be responsible for supporting the team’s day-to-day operations of the STR regulatory compliance program. Primary responsibilities include responding to regulatory enforcement requests, fulfilling ongoing platform data-sharing obligations, leveraging internal tools to take compliance actions, and supporting investigations at internal teams’ requests.

Responsibilities:

• Triage internal and external escalations in a professional, detail-oriented, and urgent manner
• Ensure regulatory enforcement requests are resolved in a timely manner
• Perform ad-hoc compliance reviews and reporting
• Leveraging internal tools and technology to meet Airbnb’s compliance obligations
• Deliver recurring data reports to governments by following standard operating procedures
• Provide support to frontline customer support teams when they have inquiries about STR regulatory compliance issues

About You:

• Ability to maintain confidentiality of sensitive or privileged information
• Take ownership and accountability of your work and focus on improvements with a problem solving mindset
• Quick learner, operates with urgency and curiosity, and evolves your knowledge as new information becomes available
• Comfortable working within an ambiguous & evolving space
• Ability to quickly review, understand and synthesize dense information in a clear and concise manner
• 2 - 4 years experience in investigations and resolutions in a related industry or college degree
• Strong verbal and written communication skills
• Excellent investigation skills and extreme attention to details
• Experience working and coordinating efforts with multiple stakeholders

Preferred Qualifications:

• Previous experience with SQL, Superset, and other data analytics tools
• Background in investigations and resolutions on a Trust, Regulatory, Compliance, or Customer Support team at another technology company
• Previous project management experience is a plus

Belonging & Accommodations:

Airbnb is committed to working with the best and brightest people from the broadest talent pool possible. We believe a diversity of ideas fosters innovation and engagement, and allows us to attract the best people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. If you need assistance, or reasonable accommodation during the application and recruiting process, please connect with your talent sourcing partner.

Pay Rate Range: $34.68-$40.80/hour

Benefits: Medical, Dental, Vision, 401K

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