Registered Service Associate - 10Am-7Pm Est Work Schedule

Under general supervision, uses specialized knowledge and skills obtained through experience and/or formal training to assist Raymond James’ clients in researching and resolving escalated issues. Recommends solutions to moderately complex problems. Extensive contact with customers via phone.

This position would ideally be working Central and/or West Coast hours:

10am - 7pm EST

8am-5pm PST

9am-6pm CST

Essential Duties and Responsibilities:

• Executes trades based on verbal instructions from the client.
• Acts as a liaison between home office departments to research and resolve escalated issues regarding clients’ accounts communicated via phone, correspondence, email and online inquiries; follows the issue all the way through resolution and final communications.
• Communicates and coordinates with home office departments to resolve issues related to client accounts.
• Addresses inquiries pertaining to operational policies and procedures and relay policies that govern the procedures handled at the retail level.
• Determines best method to resolve issues to ensure client satisfaction and adherence to company policies.
• Follows up, either verbally or in writing, to ensure client satisfaction.
• Performs other duties and responsibilities as assigned.
• Responds to incoming inquiries related to qualifications, instructions or paperwork requirements for various programs.
• Reviews, maintains and documents weekly reports and the status of assigned tasks.

Qualifications

Knowledge, Skills, and Abilities:

Knowledge of:

• Basic office practices, procedures and methods.
• Account types and industry operations in general.
• Back-office systems.

Skill in:

• Organizational and time management skills sufficient to prioritize workload, handle multiple tasks, and meet deadlines.
• Operating standard office equipment and using required software applications to produce correspondence, presentations, electronic communication and spreadsheets.
• Follow-up to ensure resolution and completion of tasks.
• Detail orientation to ensure quality standards are met without impairing workflow.

Ability to:

• Establish and maintain effective working relationships at all levels of the organization.
• Provide a high level of customer service in a calm, courteous and professional manner.
• Use effective oral and written communication skills sufficient enough to communicate and interact effectively with clients and home office.
• Organize, manage and track multiple detailed tasks and assignments with frequently changing priorities in a fast-paced work environment.

• Work independently as well as collaboratively within a team environment.
• Constructively work under stress and pressure when faced with high workloads and deadlines.

Educational/Previous Experience Requirements

• High School Diploma or equivalent and three (3) years’ experience in the financial services industry, preferably including related service experience.
• Associates and/or Bachelor’s Degree Preferred but not required.

Licenses/Certifications

• Series 7 and 63 licensing required.
• SIE required provided that an exemption or grandfathering cannot be applied.

Raymond James Guiding Behaviors

At Raymond James – we honor, value, respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic self, our organization, clients and communities thrive, it is part of our part of our people-first culture. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.

Job Customer Service

Primary Location US-RM-Remote-Remote

Organization Private Client Group

Schedule Full-time

Shift Day Job

Travel Yes, 10 % of the Time

Salary Range: CO, NY, CA, WA (based on Education, Work Experience, and Geographic Location) 60000-63000

Eligible for Discretionary Bonus Yes

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