Registered Nurse Supervisor, Primary Care

Essential Job Duties:

• Build relationships and foster community with the team
• Display focus towards continuous improvement, suggest alternative solutions, as well as new ideas that improve team productivity, workflows, member experience, and efficiency aligning directly with our company values and goals
• Monitor attendance and schedule adherence and ensure staffing levels are met and maintained for daily coverage requirements
• Demonstrate thorough understanding of and monitor service levels and performance guarantees on a daily basis
• This role will mostly be administrative, but with the expectation of supporting the needs of the team such as managing cases and tasks queues during periods of surge or unexpected low headcount.
• Assist the clinical team with day-to-day work and direct patient care, when needed
• Assist the training and quality team in onboarding and call/case reviews, as needed
• Serve as the first point of contact for workflow questions/clarifications and complex cases including escalations
• Other duties as required/assigned
• Meet 1:1 monthly with direct reports for ongoing review of productivity, quality review and professional development as well as provide performance feedback and ensure engagement with the practice
• Provide training, support, technical and clinical leadership to team members
• Assist the VPC leadership team in workflow enhancement changes, pilot projects, quality reviews, individual and team coaching, and tracking data/outcomes
• Provide workflow management, guidance, coaching, and display subject matter expertise to provide thorough support for the team

Requirements:

• Ability to be agile and balance multiple priorities while maintaining a positive and professional attitude
• Supervisor/Managerial experience required
• Excellent organizational skills and attention to detail required
• Ability to work in PST Timezone
• Bachelor of Science in Nursing (BSN) required
• Registered Nurse, currently residing and licensed in a compact state with eligibility to obtain RN licensure in more states
• Strong ambition and internal drive is essential to this position
• Data-driven and proficiency/comfort in using Google Sheets, templates, and other tools to evaluate and optimize the standardization of care across our growing team
• 5+ years of nursing experience as a Registered Nurse
• 2+ years of experience in a Primary Care setting required
• Previous quality and workflow management experience preferred
• Demonstrates professional, appropriate, effective, and tactful communication skills, including written, verbal and nonverbal

Other Skills/Abilities:

• Self-disciplined, energetic, passionate, innovative and flexible
• A team player that can follow a system and protocol to achieve a common goal
• Possess the ability to multitask, and using best judgement when to seek additional input from leadership
• Demonstrates sound judgment, independent decision-making and problem-solving skills
• Maintains professional demeanor and service-oriented patient focus to prioritize the patient experience
• Maintain current nursing licensure by completing applications for renewal in a timely manner and by complying with all requirements for continuing education.