Registered Nurse, Full-Time, Obgyn Office

Description:

POSITION: RN Phone Nurse

REPORTS TO: Clinical Director

General duties:

The position requires rendering nursing care to patients in support of and as directed by the physician. The RN Phone Nurse provides assistance to the Room Nurse to ensure smooth patient flow and monitors physician schedule to ensure appropriate scheduling. The RN will train as a phone nurse and as a backup to the room nurse. The phone nurse duties include answering patient questions, calling results to patients, and providing patient education. The room nurse greets and updates patient information in the medical record, generates forms and communicates professionally with patient and physicians. Other duties are assigned by the Clinical Director according to policies and procedures and the mission of Louisiana Women’s Healthcare.

Job responsibilities:

• Educates patients about diagnostic procedures, medications, lab results, and maintenance of health
• Maintains strict patient confidentiality following all HIPAA regulations
• Documents all conversations with patients in the appropriate format in the EMR
• Schedules surgeries for physician and coordinates with other staff when assistant surgeon is needed
• Notifies patients of dates and times of surgery, pre-op instructions and appointments/and post-op appointments
• Ensures phone messages are retrieved and returned within a timely manner after consulting with the physician
• Performs other work-related duties as required
• Ensures that encounter forms are completed before directing patient to the discharge area

Knowledge:

• Knowledge of HIPAA regulations and compliance
• Knowledge of nursing theory, regulations and practices
• Knowledge of medical terminology and procedures

Skills:

• Skilled in data entry
• Maintain a positive working relationship with physician and other co-workers
• Computer literacy
• Demonstrate communication skills, empathy, clarity and accuracy

Abilities:

• Ability to understand and interpret policies and regulations
• Ability to communicate clearly and concisely with physician, team member and patient
• Ability to follow policies and procedures as directed
• Ability to utilize good clinical judgment

Environmental/Working Conditions:

• Professional medical office

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.

Requirements:

Education and Background:

• Previous experience as RN in an office setting preferred
• Computer literacy required
• Current Louisiana Registered Nurse License - Required to Maintain License
• Maintain BLS CPR certification

Temperament:

• Works well under stressful conditions, maintain a professional disposition
• Works well as a team member

Physical Requirements:

• Visual and manual dexterity for data entry on the computer
• All duties to be performed with or without accommodation
• Tolerate prolonged sitting or standing

Office Citizenship Expectations:

• Maintains work area in a professional, neat manner.
• Demonstrates willingness to perform other duties to assist the team effort for the benefit of the patients, physicians and fellow employees.
• Demonstrates adaptability to expanded roles of the organization and changing environment.
• Maintains appropriate, professional conduct and appearance at all times; follow office dress code consistently.
• Consistently arrives at work on time and completes all tasks.
• Completes work in an established time frame; seeks appropriate tasks when primary tasks are completed or pace is slow.
• When not in the office, arranges for coverage, or requests assistance to ensure assigned work is completed.

JOB STATUS:

This is a full time, non-exempt position.