Regional Operations Manager Jobs

The Regional Operations Manager position provides technical support and leadership to center managers within the region; ensures that the highest quality of customer service is provided at all of the delivery systems within the region; provides administrative support in areas of compliance, regulations, policies and procedures. The position reports directly to the Director of Operations and consults with the human resources team and Hopebridge’s clinical team in matters relating to job function.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provides guidance, leadership and coaching to center managers and Regional BCBA.
• Coordinates performance appraisals, promotions and terminations within operations job functions.
• Collaborates and works closely with Regional Team members
• Communicates changes in regulations, policy, and procedures.
• Responsible for region-wide center audits; facilities management of security issues.
• Works with executive team to develop financial plans for the region.
• Supports and fills in for centers managers during transitions or when a center manager is not available
• Assists in recruiting, training, and developing a highly motivated and effective team of center managers and in providing the equivalent for center managers.
• Works with center managers in setting operational goals for centers
• Oversees labor utilization and staff planning in coordination with center managers.
• Conducts meetings with the center managers and regional team.

Competencies

• Developing Others
• Communication Proficiency.
• Customer/Client Focus.
• Problem Solving/Analysis.
• Leadership.
• Business Acumen.
• Strategic Expertise
• Project Management.
• Self-development

Supervisory Responsibility

This position manages Center Managers of region assigned and is responsible for leadership, performance management and hiring Center Managers within their region. They also will support Centers in their Region.

Position Type/Expected Hours of Work

This is a full-time position, Monday through Friday. Occasional evening and weekend work may be required as job duties demand.

Travel

Travel is primarily in assigned region during the business day, although some out of the area travel and overnight may be expected.

Requirements

• Demonstrated expertise in regional operations management.
• Must be committed to visiting branch sites within the region. Will attend administrative meetings and, at times, represent the regional staff.
• 5+ years of direct leadership experience of large teams
• High school diploma or equivalent.

Preferred Education and Experience

• 5+ years of multi-unit experience preferred
• Bachelor’s degree preferred
• Relevant experience in Health Care and or Health related field preferred
• Relevant training in branch operations management helpful.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.