Regional Liability Adjuster-Major Case Unit

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, ESG initiatives and IDE journey.
Our Major Case Claims department is seeking a Regional Liability Adjuster to join our growing team. This person can be based in one of the following states: NJ, NY, PA, MD, DE, CT, NH, RI, MA, ME or VT. (REMOTE)
Fully responsible for the investigation, evaluation, negotiation, and resolution of claims which are the most complex in coverage and represent the company’s largest damage exposures. The claims could originate anywhere in the country and often require field consultation, field investigation and providing a high level of technical expertise to many professionals throughout the country. Claims include but are not limited to large property, workers compensation, PIP and casualty exposures including employment-related practices, sexual offense, and professional liability, extra contractual cases, advertising injury, reinsurance, toxic tort and environmental claims.
IN THIS ROLE YOU WILL:

• Recognized as the company consultant in a field providing technical guidance, assistance, and training to lower level associates May have regional, zone or companywide scope.
• Works with high authority limits on assignments reflecting a very high degree of technical complexity and coordination.
• May co-adjust cases to facilitate learning and to impact file.
• Possesses a high and extensive level of technical knowledge and skills including product and industry.
• Negotiate settlements, mitigate losses, and control expenses on our company’s largest losses.
• Must possess or secure and maintain appropriate state adjuster license(s) and continuing education credits.
• Responsible to provide consultation and participation in the development of large claim strategies handled by both independent and staff adjusters.
• Maintain a high level of communication with leadership.

WHAT YOU NEED TO APPLY:

• Strong organizational and time management skills
• Dedicated to meeting the expectations and requirements of internal and external customers
• Typically has 8-10 years professional experience
• Bachelor’s degree or equivalent experience. Higher level degree may be desired
• Operates with latitude for un-reviewed action or decision.
• Ability to negotiate skillfully in difficult situations with both internal and external groups Demonstrates ability to win concessions without damaging relationships.
• Demonstrates strong written and verbal communication skills. Promotes and facilitates free and open communication.
• Understanding of applicable statutes, regulations and case law
• Maintains constructive working relationships despite differing perspectives
• Easily adapts to new or different changing situations, requirements or priorities.
• Computer experience (MS Office, excels, word, etc.)
• Proficient using Claims systems (i.e. CSS, PMS, etc.)
• Makes decisions in an informed, confident and timely manner
• Thinks critically and anticipates, recognizes, identifies and develops solutions to problems in a timely manner.
• Cultivates an environment of teamwork and collaboration

Physical demands & work environment:

• Ability to sit and/or stand for extended periods
• Ability to use a personal computer and other standard office equipment
• Ability to travel as necessary.

CAREER DEVELOPMENT:
It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.
BENEFITS:
We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.
Benefits include:

• On-site medical/wellness center (Worcester only)
• Tuition reimbursement
• Medical, dental, vision, life, and disability insurance
• Flexible work arrangements
• Click here for the full list of Benefits
• PTO
• Cultural Awareness Day in support of IDE
• Company paid holidays
• 401K with a company match

EEO statement:
The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.
Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.”
As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at: [email protected] and include the link of the job posting in which you are interested.
Privacy Policy:
To view our privacy policy and online privacy statement, click here.
Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please click here.