Regional Director Of Operations

About Discovery Senior Living
Discovery Senior Living ranks prominently among the 8 largest senior housing providers in the US, and is nationally renowned for designing, developing, marketing, and operating a multi-brand portfolio of upscale, luxury senior-living communities.
With a 30-year reputation and almost 14,000 existing homes or homes under development, our company is a recognized industry leader with a penchant for excellence and innovation.
Discovery Senior Living is looking for a Regional Director of Operations to join our Mid-Atlantic Region.
Ideal Locations: Washington D.C., Richmond VA, Norfolk VA, Baltimore MD.
Responsibilities
The following duties are normal for this position. This list is not to be construed as exclusive or all inclusive. Other duties may be required and assigned.

• Maintains strong knowledge of competition
• Develops plan to meet NOI expectations with each Executive Director
• Other duties as assigned
• Reviews annual resident satisfaction survey. Develops and deploys programs to ensure and increase resident satisfaction
• Communicates a clear, resident-focused vision to communities
• Reviews monthly financial statements, implements plans of action with Executive Director for deficiencies
• Manages the organization’s operations by directing and coordinating activities consistent with established goals, objectives, and policies of Discovery Senior Living.
• Performs above duties by being a visible presence in the communities
• Ensures budgeted revenue is achieved or exceeded by maximizing occupancy
• Manages the Executive Director of each community. Holds Executive Director accountable for achievement of community-specific and organization-wide goals
• Develops and executes plans to increase occupancy
• Generally, spends four days per week at the various communities. Remainder of work is regularly performed from the corporate office

Supervisory Responsibilities

• Oversee and/or manage efforts related to recruitment, hiring, employee relations and separations of Community Leaders in accordance with policy.
• Responsible for delegating authority, responsibility and accountability to the responsible leader.
• Promote development of team management skills, capabilities and sharing of best practices through participation in and leadership within Region.
• Lead the Regional team in support of the mission and values of the organization in accordance with community values.
• Responsible for oversight of Community Executive Directors, maintaining full responsibility for efficient operations and compliance with the financial goals established in the approved Operating Budget within the Region.
• Demonstrate an attitude of teamwork when interacting with Community Team Members; take ownership of job responsibilities through prompt and appropriate follow-up to issues as they arise (ensuring appropriate resolution); anticipate needs of residents and/or Community Team Members in a proactive fashion.

Qualifications

• A minimum of a Bachelor’s degree in a related field
• A minimum of five years’ experience in a Senior Living leadership role that includes Sales/Operations responsibilities

Benefits
In addition to a rewarding career and competitive salary, Discovery offers a comprehensive benefit package.
Eligible team members are offered a comprehensive benefit package including medical, dental, vision, life and disability insurances, paid time off and paid holidays. Team members are eligible to participate in our outstanding 401(k) plan with company match our Employee Assistance Program and accident insurance policies.
EOE D/V