Regional Director - Mst

The primary purpose of the Regional Merchandising Service Director role is to optimize merchandising

service and product reset execution performance within a Region, with focusing on adherence to merchandising service standards, reset quality and timely and accurate execution. The Regional Merchandising Service Director oversees the work of the Merchandising Service teams across the district and seeks guidance from the Director Deployment Planning and Execution for merchandising focus, process and system support, and direction on store priorities and sales support. Coach and develop the leadership talent in the Region and constantly prepare

and lead people through change. Must empower District Merchandising Service Managers to

lead the Reset Projects and manage Merchandising Service execution autonomously and efficiently

within the stores. Regional Merchandising Service Directors are expected to have all stores within the

Region in a state of sales and service readiness at all times and ensure that all corporate-originated

Resets and Merchandising initiatives are optimally implemented.

Key Responsibilities

Provides leadership, supports districts needs, and reviews and evaluates product/merchandise

service quality to deliver a consistent customer experience across the Region.

• Partners with the VP Store Operations to review District strategies and then takes specific tactical

steps to execute the strategy successfully across individual Districts within the Region and ensures

District Merchandising Service Managers understand his/her impact and responsibility in delivering to that strategy;

• Drives the execution of all corporate and regional Reset and Service initiatives designed to drive sales

and service in the stores; establishes a high performance execution standard by setting clear and

measurable goals for Merchandising Service teams; holds District Merchandising Service Managers

accountable for attaining those goals while also helping them understand the intent and inspiring

them to drive for results on their own.

• Ensures that Districts within the Region meet or exceed Merchandising service and Reset execution

expectations; ensures District Merchandising Service Managers understand of service offered by

competition and capitalize on available opportunities; champions and embraces Corporate initiatives /

technologies and leverages them to create a differentiating of execution and customer experience

through top notch store standards.

• Establishes key District priorities and communicates those priorities to District Merchandising Service

Managers to ensure the alignment of the Region with the overall company strategy;

• Makes regular visits to District Stores to validate that the Lowe’s Brand presentation standards are

maintained at all times; takes swift and appropriate action when standards do not meet expectations;

• Reviews Regional staffing/payroll and other controllable expenses reports (e.g., sales/payroll weekly

reports, FT/PT ratio reports, controllable expense reports, T&E budgets) and takes action when

something does not meet company standards; actively looks for new ways to improve district staffing

productivity and ways to reduce expenses; partners with and supports Staff to ensure execution of

operational programs.

• Develops District Merchandising Service Managers into leaders who run their District Merchandising

Service programs autonomously and at the highest of consistent performance; works constantly to

stretch, challenge and develop leaders in stores in an effort to keep the leadership pipeline full;

attracts and develops talented and diverse employees to drive overall sales and profitability

performance within the District.

• Works with Regional Loss Prevention to communicate reset, project safety, display disposition, and

potential shrink issues to solicit their support and partnership.

• Develops and manages working relationships with independent third party service providers,

product vendor direct field management, and Lowe’s Project Managers;

• Provides insight to teams regarding future projects and execution expectations;
• Develops and presents goals and action plans for the within their Region
• Travels to Districts within Region regularly to encourage consistent execution and demonstrate

commitment to service teams.

• Works with the District Merchandising Service Manager to coordinate travel and store visits within

each district;

• Administers performance management for District Merchandising Service Managers and provides
• Reviews and approves District Merchandising Service team travel expenses in a timely manner

second- approval for Merchandise Service Managers (e.g., pay increases, corrective action,

documentation, termination, commendations);

• Leads Merchandising Service team to achieve the highest of performance by communicating goals,

measuring accomplishments, holding individuals accountable, encouraging open communication, and

creating a culture that thrives on timely, behavior-based constructive feedback;

• Shares results of impact analyses with the Service teams in the district to demonstrate the positive

impact of Merchandising Service work to drive engagement

• Provides strategic recommendations to the District Merchandising Service Manager regarding when

to request additional store assistance for future large-scale projects and service initiatives.

• Provides final recommendations to the District Merchandising Service Manager regarding the hiring,

promotion, and termination of Merchandising Service team members based on expertise, experience

and knowledge of the Merchandising Service strategy.

Requirements

HS Diploma/GED required

10 years customer service or retail experience in a fast paced retail environment

6 years supervisory experience including coaching/training team members

Ability to travel between stores within market and work overnights and weekends as required

4 years experience leading a distributed workforce in multiple units preferred

4 years product merchandising experience including reading planograms, setting up and tearing down displays preferred

EEO Statement

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.