Regional Asset Protection Dir

Purpose of Role:
The principle purpose of the Regional Asset Protection and Safety Director is to provide leadership and oversight of the development, administration and maintenance of Lowe’s loss prevention, safety and operations programs. This includes directing the day-to-day functions of the District Asset Protection and Safety Manager and working closely with Regional, District and Store leaders to establish and achieve safety, shrink, training, and operational objectives that enhance margin and profitability while limiting expenses and liability. This role must maintain a constant presence throughout the Region in order to identify loss prevention, safety and operational needs and develop action plans that improve performance and ultimately ensure that the company’s investment in programs returns exceptional dividends. To accomplish this, the role must have a strong understanding of retail operations and have the capability of analyzing complex and diverse sets of data to uncover underlying reasons for issues and then decide where to focus time and resources. The role works closely with Regional and Corporate leadership to identify and proactively address opportunities to improve the organization’s financial performance and customer experience. This includes helping the business proactively prepare for future challenges and initiatives, ensuring that all stores have the knowledge and skill sets necessary to navigate new market trends and/or changes in the business strategy.

Responsibility Statements:

• Provides direction and consultation during process rollouts and system enhancements
• Attracts, hires and develops talented and diverse team members
• Enables and promotes an inclusive and diverse team and working environment that drives employee engagement and retention
• Partners with VPSO and MD to identify store process improvements to help drive better customer service and increased margins
• Negotiates effectively for the organization with internal and external stakeholders and builds relationships with key individuals necessary for collaboration
• Trains and mentors Region and Market teams on Safety, Shrink and Operations initiatives, opportunities, and risks
• Ensures stores remain in compliance with all Safety, Security and Hazmat policies and procedures
• Champions a culture where stores understand and value the relationship between company policies, procedures and guidelines and the customer experience as well as overall financial performance
• Coordinates and investigates all aspects of employee theft, controlling losses due to internal theft, in partnership with internal investigation team
• Travels with RVP to review program compliance and effectiveness during regional store visits
• Develops and presents communications, frequently to senior leadership, communicating the desired message, at the appropriate level, for the right recipient
• Develops and presents communications, frequently to senior leadership
• Embraces the servant leadership approach by empowering others and encouraging two-way communication and the contribution of ideas
• Provides guidance and direction to team members, including setting performance standards and monitoring progress towards goals
• Reinforces the importance of policies and procedures that are designed to protect the company against unnecessary expense and potential liability
• Manages expense accounts in assigned Markets for key controllable expenses (e.g., loss prevention payroll, safety and security, monitoring equipment, chargeable causality, cash short and over, shrink, and damages)
• Ensures all Asset Protection, Safety and Operations programs are properly implemented in stores
• Ensures appropriate resources, including technology, is being used throughout the Region to identify needed training and/or corrective action
• Acts as the first line of contact for recommendations on improvements
• Ensures consistent and timely completion and validation of Loss Prevention, Safety and Operations training classes in stores across the Region
• Identifies key areas for improvement, then challenges and encourages individuals and leadership teams to close the gaps
• Assists in coordinating contractors being utilized within assigned Region
• Establishes a culture in the Region of operational excellence, where individuals are constantly challenging themselves and others to make things more efficient for the company and better for customers
• Identifies causes of internal or external theft, including Region and Company level trends, and takes all appropriate investigative steps to address the trends
• Partners with corporate business units to identify necessary process improvements and study potential solutions
• Directing the execution of shrink performance goals to budget
• Utilizes data from Market and Store performance and exception reports to make adjustments to loss prevention and operational processes
• Administers the incident report program for the Region
• Provides a clear vision to employees throughout the Region of their role in enabling the organization to deliver the desired customer experience
• Builds relationships and collaborates effectively with key internal and external leaders and stakeholders, including Regional and Market leadership teams
• Directs major external theft cases in partnership with corporate ORC managers and Market Organized Retail Theft Managers
• Evaluates relevant shrink data from multiple sources (operational, internal, and external) and develops plans to proactively address trends at the Market and Regional level
• Reviews safety and security reporting, identifies root causes of trends, and provides specific and proactive direction to reduce incidents

Required Education/Experience:

• 5 years experience leadership experience with direct report responsibility
• Bachelor's degree
• Demonstrated experience analyzing and using varied sources of data to understand underlying drivers of complex problems
• 5 plus years experience implementing compliance review processes
• 5 plus years experience multi-store retail experience
• Experience presenting and/or facilitating
• Experience with technology and ability to learn and teach new tools
• 5 plus years experience working closely with senior leadership
• Experience managing in a matrix environment
• 7 years experience in retail asst protection or comparable role

Preferred Experience:

• LPC/LPQ qualification
• Experience in using physical security systems (CCTV, EAS, etc)
• Experience conducting quality reviews/audits
• Experience working and leading in an omni-channel retail environment
• Completion of a certified training program (Wicklander-Zulawski or Reed training)