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Recovery Operations Senior Analyst
Company | SoFi |
Address | Salt Lake City, UT, United States |
Employment type | FULL_TIME |
Salary | |
Category | Financial Services |
Expires | 2023-10-13 |
Posted at | 7 months ago |
Employee Applicant Privacy Notice
- Prepare and present regular performance updates of our Recovery streams across key success metrics, and compare against Plan and Forecast. Create and maintain detailed reporting on Recovery agency collections and Debt buyer sales, broken out by emerging segments like Debt Settlement accounts etc.
- Partner with SoFi’s Risk teams in developing robust oversight of risks, controls, and compliance of our recovery vendors.
- Oversee the daily management, research inquiries, media requests, support services and repurchase request of Recovery agencies and Debt buyer
- Partner with the Collections and Recovery Strategy team in establishing monthly Recovery goals for the collection agencies and litigation firms working SoFi paper.
- Review SoFi’s customer complaints at the different vendors, and partner with them in the identification, tracking and resolution of customer issues and concerns.
- Partner in the monthly creation of the Bill of Sale for debt sales, and the provision of all media required for placements and debt sales (via Convoke); including statements, CMAs, and notification of sale letters.
- Establish regular reviews of vendor due diligence through on-site operational risk audits to ensure adequate controls and alignment with contractual agreements.
- Lead the ideation and formal build-out of a robust control infrastructure for Recovery operations. This will require partnering with Ops Risk Control in drafting the framework for new controls and updating existing policies and procedures to align with the framework. This individual will partner with relevant areas of the Lending Business to identify process and procedure issues, and areas of opportunity for introducing strong control risk management as it relates to Recovery Operations.
- The ideal candidate will have significant vendor management experience across collections and recovery agencies, litigation and bankruptcy attorneys, probate, debt buyers, Credit Counseling Agencies, DSAs, and other collections and recovery players.
- 5+ years of collections and recovery industry experience, including working on developing and deploying control reporting.
- Highly motivated to collaboratively deliver solutions in a multi-product environment. Excellent analytical and data manipulation skills (excel pivot tables, power point, SQL a plus). The candidate should be comfortable leading test creations on various hypotheses at the vendor, reading their performance, and making recommendations on implementation.
- Experience building robust controls across collections and recovery operations
- Strong communication skills (must be comfortable building presentations in PowerPoint or GoogleSlides, and presenting), and excellent organizational and time management skills.
- An understanding of the various regulatory policies guiding the consumer collection and recovery industry, including FDCPA, TCPA, UDAAP, FCRA, Reg B., CFPB Reg. F, OCC Bulletin 2020-10, OCC Bulletin 2013-29 etc.
- Bachelor’s degree
- Experience managing a lender’s engagement with Debt Settlement Companies (DSA / DSC)
- Leading or working on an Internal Recovery Unit (IRU)
- People leadership experience, specifically managing a recovery collections team working financial services consumer debt
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