Receptionist & Member Services Assistant (Fulltime/Part-Time)

Receptionist and Member Services Assistant About the Position This position is responsible for administrative tasks in support of the members. Candidates should thrive on working in a fast-paced, member-driven, customer service environment. To be successful in this role, you will enthusiastically greet our members and guests and assist them with their needs. You will interact with members and guests in-person, on the phone and by e-mail, administer guest passes, answer questions regarding Club policies, events and activities and direct members to the appropriate individuals who can best assist them. This position reports to the Director of Membership About the Club Considered one of the premier Country Clubs in Florida, Grey Oaks opened in 1993 and encompasses the Grey Oaks and Estuary communities, along with 54 holes of championship golf. The Club's facilities include a 63,000-square-foot east clubhouse, 12,000-square-foot golf pro shop, golf performance center, 30,000- square-foot wellness center, sports center, and the pool café, a 22,000-square-foot complex with indoor and outdoor dining overlooking an expansive resort-style pool with a wading entrance, waterfall, and lap lanes. Additionally, The Estuary offers a 20,000-square-foot clubhouse with indoor and outdoor dining overlooking the golf course, as well as a golf pro shop and his-and-her locker and card rooms. In addition to our facilities and amenities, our staff continuously commits itself to unparalleled professional service for our members and their guests. There are over 250 professionals working at Grey Oaks. Located in Naples, Florida, Grey Oaks in 2021 earned the coveted designation as a Platinum Club of America for the second straight year. Learn more at our website . About You To be successful in this role, you must have strong organizational skills, be able to operate independently, but also as part of a team, work well under pressure, and can multi- task. This is an excellent opportunity for someone who likes the variety of being involved and enjoys administrative projects. You are an exceptionally outgoing and personable professional with a background in private clubs and hospitality. You can multi-task and effectively communicate with all team members. You are organized and highly proactive. You understand that service is at the heart of your job. You understand and live by the concept of being a "team player," making sure that collaboration is essential to your success, as well as the success of those you work with. Most importantly, your values align with the values and culture of our members and our Club. Those values are on display every day and displayed with every decision you make. Responsibilities: Provides administrative support to the department Leader to ensure efficient operation of the department. Answers phone calls, schedules meetings and supports all team members. Carries out administrative duties such as filing, emails, copies, scanning, etc. Completes operational requirements based on assigned project work. Exhibits polite and professional communication via telephone and email. Maintains supplies inventory by reviewing department usage and needs. Qualifications: Ability to work some weekends. Exceptional interpersonal, customer service and communication skills Organized and professional, positive personality Ability to act with a sense of urgency and be calm under pressure. Familiarity of phone systems with multiple lines and functions in answering, retrieving voicemail messages and routing calls Proficient in the use of Microsoft Office, specifically Outlook, Word and Excel Ability to retain names and Club information and respond to members by name and inform them of Club events and activities. Every person joining our Club will share our Core Values: Community Integrity Respect Excellence Transparency Service and Stewardship Education/Experience Minimum High School/GED/equivalent. Some formal education in service/hospitality or related experience is preferred but not required. Minimum 2 years of relevant receptionist and administrative experience. Preferably in the Hospitality/Country Club industry. Compensation & Benefits: Grey Oaks has an attractive compensation, benefits program, 401k plan with a generous matching contribution, a great work environment and the opportunity to work and learn from some of the best in the industry. Grey Oaks is an Equal Opportunity Employer Job Posted by ApplicantPro