Receptionist - Gillman Subaru

The Gillman Companies is an established group of family-owned automobile dealerships based out of Houston, TX. We have served the automotive needs of Texas since 1938 by maintaining a long-established tradition of excellence and customer satisfaction. Gillman has been named one of the Houston Chronicle's Top 100 Workplaces for 9 years!

The service cashier receives payments for service transactions and plays a key role in maintaining or creating customer satisfaction.

Duties And Responsibilities

• Handles customer complaints with integrity and poise and, when necessary, refers dissatisfied customers to the appropriate individuals for resolution.
• Refers customers who have questions about the work that is performed, additional maintenance or repairs, etc. to the services advisor or other appropriate individual.
• Closes all open invoices.
• Provides clerical assistance to the service department.
• Computes customer bills.
• Receives cash, checks, and credit card payments from customers; records amount received.
• Reconciles cash drawer daily.
• Works with department managers to keep abreast of new products and services offers, their features and value, and any changes in price.
• Maintains a professional appearance.
• Operates cash register.
• Assists the service department with telephone coverage.
• Provides cash refunds or credit memorandums to customers for returned merchandise.
• Greets customers at the cashier window in a pleasant and professional manner.
• Performs other duties as assigned.
• Make changes and issues receipts to customers.
• Maintains and files repair orders and rental forms; lists missing documents.
• Keeps work area neat and clean.

Qualifications

• Basic skills with computer and other office machines (copier, credit card machine, telephone, adding machine) necessary to perform the cashiering/clerical duties
• Professional personal appearance
• Ability to read, comprehend and write instructions and information
• 2+ years of experience
• Ability to work well with customers and present a friendly, helpful attitude at all times
• Must be able to pass pre-employment testing to include a criminal background check, MVR, and drug test
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals

Benefits

• Medical/Dental/Vision/Life
• Employee discounts
• Drug-Free work environment
• 401K with company match
• Paid vacation

E.O.E

About

Since 1938, The Gillman Companies have been a family-owned and operated group of automobile dealerships. With over 80 years of success, the Houston-based automotive group has 10 dealerships across Houston, Rosenberg, San Benito, Harlingen, and San Antonio representing Honda, Mitsubishi, Nissan, Chevrolet, Buick, GMC, Chrysler, Dodge, Jeep, and Subaru.

The company was founded by Frank Gillman when the first dealership opened on Milam Street in downtown Houston. Frank knew the importance of customer loyalty. He also understood that loyalty had to be earned. 80 years later, the location and scope of the business have changed, but the constant emphasis on customer satisfaction remains the same.

Now run by Frank's Granddaughter Stacey Gillman, under her leadership, the Gillman Companies have grown to become one of the largest retail automotive groups in America. And today, the third Gillman generation is active in the business.

Success has not altered the organization's founding principle. Every employee in every Gillman dealership knows customer satisfaction is paramount. And, they understand continued prosperity, as well as future growth, depends upon maintaining this long-established tradition of excellence.