Receptionist Edgebrook Animal Hospital

Edgebrook Animal Hospital Client Service Representative

Edgebrook Animal Hospital located in East Brunswick, NJ is looking for a part-time “Client Service Specialist” who enjoys being part of a supportive and dedicated team that focuses on quality patient care and excellent client service.

We are a dedicated team (family) that goes out of our way to make each other look good while delivering exceptional quality medicine for our patients with excellent customer service for their pet parents.

We may be a small hospital but our clients feel bonded and are truly a part of our extended family. Spending quality time with our clients and patients makes us unique and very personable with each pet and pet parent.

Our team is very caring and skilled and we focus on continuing education so we can continue to learn and grow to help support our patients, clients and each other. There is always opportunity to grow and we can put you on the path to grow in your career. We’re here to support your goals and interests.

We are focused on finding a part time “Client Service Specialist” to join our team of professionals and will consider a part time as well! You will have the advantage of working with a collaborative team while maintaining a work and quality of life balance.

As the face of Edgebrook Animal Hospital, the Client Service Specialist sets the tone for our practice as we build and maintain each customer's trust and confidence in our abilities.

The Client Service Specialist is the pivot around which the hospital operates and is responsible for:

• Enjoys working with people and animals and it shows
• Presenting and explaining fees, including processing payments.
• Excellent multi-tasking
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Liaison between the client and doctor
• Remains positive, professional and respectful
• Answering questions regarding products and services, including educating clients on non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Can remain calm under pressure
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.
• Scheduling and confirming appointments.
• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Forward thinker, creative, and proactive
• Excellent follow through
• Managing medical records, charts, reports and correspondence.

Professional Development

• Continuing Education Allowance
• Client Service Development Program
• Regional CE offered
• WOOF University – offering abundant CE for team members

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com