Quality Specialist Iii - San Antonio, Tx.

REO Quality is the support team that oversees monitoring and control of Operations processes to ensure that quality standards are met as defined by the business. As a Quality Specialist, you will review the completed work from the different areas within Regulatory and Event Operations against certain policies and procedures. This role requires a deep understanding of the processes and be capable of identifying process errors or procedure gaps and recording these in a clear, concise manner.
Job Responsibilities:

• Performing quality control including reviewing documents, ensuring the service level agreements and firm wide policy requirements, and procedures are met, reviewing data on multiple systems and applications, and making analytical decisions to ensure customer requests were approved or denied appropriately
• Following QC procedures, JPMC policy, compliance, and regulatory requirements
• You will be required to meet established productivity and quality goals
• Additional responsibilities as workflow deems necessary
• Reviews client information, client interaction notes, and processes for quality evaluation purposes and escalates as required
• Inputs quality information, issues and tracking for error trend purposes

Required Qualifications, Capabilities, and Skills:

• Excellent time management skills - must be able to multi-task and independently maintain a pipeline of work
• Strong problem solving and decision making skills
• Role requires high level of independent decision making & judgment under minimal supervision
• Proven customer-centric focus coupled with the ability to balance against controls
• Quality Experience preferred
• Proven ability to deal with ambiguity, think critically, solve problems, plan and meet deadlines
• Proven excellent research and analytical skills

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans