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Quality Performance Specialist Jobs

Company

Gallagher
Address , Walnut Creek, 94596, Ca
Employment type FULL_TIME
Salary
Expires 2023-07-17
Posted at 1 year ago
Job Description
About Us:
Gallagher Bassett is the world’s premier provider of risk and claims management services. We believe that – with proper management – a world of risk becomes a world of possibilities. It becomes a world where businesses and organizations are freed to do what they do best. To build. To serve. To move forward. Knowing the responsibilities of today and their people are being cared for.

So wherever opportunity and need come next in this world, Gallagher Bassett is there. From Walla Walla, Washington to Wallaroo, South Australia. More than 5,000 of the most dedicated professionals backed by the industry’s most powerful technology. Each with a single and powerful purpose: To GUIDE those suffering a loss to the best outcomes for their health and financial wellbeing. To GUARD our clients’ assets as the trusted stewards of their risk and claims management programs. To GO BEYOND expectations in the continuous pursuit of a better way.
Responsibilities:
  • Additional duties may include preparation of monthly oversight reports, review of processes of branch handling to improve claim outcomes, client liaising in support of Account Management, coding, reserving, and specialized projects.
  • Participation and/or attendance in partnership meetings, client and broker meetings may be required in addition to individual support for branches and Resolution Managers.
  • Primarily focused on ensuring compliance of field offices with assigned client base service instructions and related service agreements.
  • Responsibilities include; trend analysis, delivering training, and conducting both internal and external audits.
  • Tasked with creating customized client audits, monitoring performance metrics, providing technical training, and assisting branches in meeting client expectations, along with development of processes and procedures to ensure compliance with client, broker, and carrier expectations.
Qualifications:
Required:
  • Bachelor's degree;
  • 5 years relevant claims handling experience in addition to proficiency in MS Office applications, and related claims and business software.
Preferred:
  • Previous auditing experience in addition to extensive liability claims background and strong process management skills.
Behaviors:
  • Strong analytical and organizational skills.
  • Excellent interpersonal, written and verbal communication skills.
  • Ability to interpret customer needs, handle to conclusion and work independently to prioritize.

#LI-Remote
#LI-CB1
Additional Information:
Click Here to review our U.S. Eligibility Requirements

We offer competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function), training programs, matching gift program, and more.