Quality Assurance Technologist Jobs

Position Summary:

Ventura Foods is in the search of adding a motivated, thorough and team-oriented individual to our team. As a Customer Quality Technologist you will support the quality and compliance expectations of our customers. The technologist will support the Customer Quality Supervisor and Supply Chain Quality Manager, and other Quality Assurance team members in addressing internal and external requests, inquiries, complaints, metrics reporting, and other relevant projects.

Major Duties and Responsibilities:

• Maintains centralized on-line database system of the most up-to-date customer requirements documentation.
• Other duties as assigned by supervision.
• Drives and executes the customer complaint process for retail and non-retail customers. By having a strong grasp of customer complaint requirements and support facility QA teams, Customer Solutions and Commercial teams in the timely closure of complaint incidents.
• Maintain customer request metrics and escalate negative trends as needed to main a high level of service to company stakeholders.
• Maintain complaints metrics for the company and preserve the integrity of complaint data. Identify and escalate complaint trends by reviewing complaint data.
• Draft customer communications regarding complaints as needed.
• May require up to 5% travel.
• Customer Repository Maintenance
  • Maintains centralized on-line database system of the most up-to-date customer requirements documentation.
• Support Management by providing reports as assigned. This includes but is not limited to, complaint reports, score cards, the update of dashboards and project reports.
• Projects
  • Identify continuous improvement activities and drive for measurable results to key attributes through the project work. Work towards Industry Leader status.
• Close out customer and 3rd party electronic platforms for complaint closure. Communicate with customer via email or phone as needed.
• Reporting
  • Support Management by providing reports as assigned. This includes but is not limited to, complaint reports, score cards, the update of dashboards and project reports.
• Customer Complaints
  • Drives and executes the customer complaint process for retail and non-retail customers. By having a strong grasp of customer complaint requirements and support facility QA teams, Customer Solutions and Commercial teams in the timely closure of complaint incidents.
  • Maintain complaints metrics for the company and preserve the integrity of complaint data. Identify and escalate complaint trends by reviewing complaint data.
  • Coordinate internal meetings as needed to support all stakeholders in the closure of escalated incidents.
  • Draft customer communications regarding complaints as needed.
  • Close out customer and 3rd party electronic platforms for complaint closure. Communicate with customer via email or phone as needed.
• Utilizes Company inter-departmental resources (ex. R&D, procurement, engineering, regulatory), manufacturing processes and capabilities in order to complete customer required documentation and specifications.
• Customer Requests
  • Fulfills and provides timely response to internal and external customer QA inquiries and requests. Using knowledge of Company QA policies and procedures, drive the closure of customer requests using the needed resources.
  • Utilizes Company inter-departmental resources (ex. R&D, procurement, engineering, regulatory), manufacturing processes and capabilities in order to complete customer required documentation and specifications.
  • Maintain customer request metrics and escalate negative trends as needed to main a high level of service to company stakeholders.
  • Ensure key customer online portals are kept up to date as assigned and meeting expectations.
• Fulfills and provides timely response to internal and external customer QA inquiries and requests. Using knowledge of Company QA policies and procedures, drive the closure of customer requests using the needed resources.
• Coordinate internal meetings as needed to support all stakeholders in the closure of escalated incidents.
• Identify continuous improvement activities and drive for measurable results to key attributes through the project work. Work towards Industry Leader status.
• Ensure key customer online portals are kept up to date as assigned and meeting expectations.

Education and Experience:

• 1+ year of experience in corporate quality, product development or food technology.
• 1+ year of experience with Microsoft Word and Excel.
• Bachelor's degree in Food Science/Nutrition, Food Technology or equivalent.

Knowledge and Skills:

• Accuracy and attention to detail.
• Must be well versed in Microsoft software (Word, Excel, etc.).
• Knowledge of TraceGains, SharePoint, ERP systems is a plus.
• Effective written and verbal communication skills.
• Problem solving skills, organization, and basic project management skills.

Why Join Us:

Ventura Foods offers career growth opportunities as well as competitive compensation and benefits:

• Paid Vacation, Sick Time, and Holidays
• Profit Sharing and 401(k) matching (after eligible criteria is met)
• Medical, Prescription, Dental, & Vision – coverage beginning on your 1st day for eligible employees
• Hourly Base Rate of $25.00-$31.90 for Employees Located in California*
• Employee Appreciation Events and Employee Assistance Programs

• The “hourly base range” provided above is a good faith estimate of what we expect to pay for this position. The range provided is for California-based employees as Ventura Foods is required by California State Law to post pay rates. Ventura Foods reserves the right to pay outside of the given range based on a variety of factors including but not limited to: candidate skills and experience, complexity of the job, budgetary factors, and location/geography. Ventura Foods conducts regular reviews of compensation ranges and therefore reserves the right to alter this range at any given time.