Quality Assurance Specialist Jobs

Job Number 23130018
Job Category Administrative
Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

Marriott’s Digital Quality Assurance (QA) team is tasked with maintaining high software quality and User experience for our digital channels. The Quality of our digital products is critical for providing our Loyalty members and guests with the latest functionality and information about our brands, hotels, and programs while they use the platforms to manage their Bonvoy accounts and reservations.

This position works with Corporate Digital eCommerce teams & Squads to ensure the completion of Marriott’s Digital Adobe Analytics and Target Testing initiatives. Conducts functional, visual, accessibility, and device testing for assigned projects. Assist in QA process for the development and Content changes going out on our Marriott Digital Channels.

CANDIDATE PROFILE

Education and Experience

Required

• High school diploma or GED
• Experience working in an agile environment
• Experience with Software Development Life Cycle (SDLC) practices and methodologies
• Great written and verbal skills
• Good working knowledge of Atlassian tools (Jira, Confluence & Zephyr)
• 2+ years’ experience working in QA for IT applications for eCommerce Websites.
• Working knowledge of Microsoft Office Suite

Preferred

• Time Management
• Associate degree in Computer Science, Software Engineering, Data Science, or similar
• Exposure to automation
• Experience writing Behavior-driven development (BDD) scripts
• Great Written and Verbal Communication Skills
• Experience working in a fast-paced environment.

CORE WORK ACTIVITIES

Managing Work, Projects, and Policies

• Adhere to established quality standards and processes
• Submit testing process improvement recommendations for any identified gap for consideration by QA leadership
• Test against stories based on the established priority ensuring product requirements are met in the delivered software version always with the end user in mind and follow the protocol for updating the tickets to the proper state when the work is performed.
• Conduct functional, visual, accessibility, data layer, analytics, and browser/device testing
• Proactively communicate/escalate risks to schedule/capacity/production
• Defect creation and managing them through the defect lifecycle adhering to protocols for updating tickets; partner with software and content developers on fixes
• Support weekly deployments into production for Digital Channels.
• Timely communication of testing status
• Provide timely execution of non-disclosure agreements (NDAs) for sensitive assignments and ensure adherence to confidentiality expectations
• Create test plans and scripts to satisfy story requirements, negative scenarios and regression testing needs against web, mobile web, and native apps ensuring all functionality works on supported platforms, systems, and devices in expected Marriott locales
• Perform knowledge transfers (KT) to Digital QA, and other groups as needed, on key changes
• Ownership of Adobe Analytics/Target Testing efforts for Digital Channels
• Support weekly product deployments and releases into production in either dark or live mode
• Ownership of assigned testing efforts for Marriott Digital Channels.

Supporting Operations

• Provide guidance to vendor resources within QA to ensure they understand and follow the digital standards and QA processes.
• Prepare test cases using exceptional written communication skills, problem-solving, and decision making
• Follow established escalation procedures when unable to access the latest software build or assigned tasks.
• Assemble facts and accurately determine what action needs to be initiated to achieve resolution of customer inquiries.
• Assist in QA process for the software and content development changes going out on Marriott Digital Channels.

Additional Responsibilities

• Perform other reasonable duties as assigned by manager.
• Manage time effectively and conducts activities in an organized manner.
• Attend and participate in all relevant meetings.
• Accurately record time to complete tasks using Marriott's production/accounting system.
• Present ideas, expectations, and information in a concise, organized manner.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.