Quality Assurance Associate (Contract)

Hims & Hers Health, Inc. (better known as Hims & Hers) is a multi-specialty telehealth platform building a virtual front door to the healthcare system. We connect consumers to licensed healthcare professionals, enabling people to access high-quality medical care—from wherever is most convenient—for numerous conditions related to sexual health, hair care, mental health, skincare, primary care, and more.
With products and services available across all 50 states and Washington, D.C., Hims & Hers is on a mission to help the world feel great through the power of better health. We believe how you feel in your body and mind transforms how you show up in life. That’s why we’re building a future where nothing stands in the way of harnessing this power. We normalize health & wellness challenges—and innovate on their solutions—to make feeling happy and healthy easy to achieve. No two people are the same, so we provide access to personalized care designed for results. At our core, our mission is deeply personal—because we too are customers.
In January 2021, the company was listed on the NYSE and is traded under the ticker symbol “HIMS”. To learn more about our brand and offerings, you can visit forhims.com and forhers.com .
About The Role
Hims & Hers is seeking an experienced Quality Assurance Contractor - Rx and Warehouse. You will have the responsibility of creating and implementing quality standards for Hims products. You will focus on driving continuous improvement efforts that benefit and delight Hims customers. In addition, you will provide support for and report to the Senior Quality Assurance Manager and will work with external manufacturers and suppliers to ensure products are produced to Hims standards.
You Will

• Coordinate with internal team members in supplier selection, verification and validation processes.
• Utilize the Quality GAP analysis to implement short and long-term Quality goals and objectives.
• Determine, develop and train employees on appropriate inspection points at the warehouse using AQL inspection method techniques.
• Provide expert guidance in critical quality areas for product launches, which include but are not limited to testing, documentation, ensuring compliance to regulatory requirements and warehousing principles.
• Prepare and analyze product quality complaints and adverse event data to examine trends and estimate uncertain events. Reports serious or repeated failures to manufacturers, recommends corrective actions, or employs programs for overall defect reduction in products to support customer satisfaction.
• Build an SOP library for core quality processes for Rx products and warehouse activities.
• Support the execution and implementation of a Corporate Quality Management System (QMS) software.
• Collaborate with Product Development and R&D team members, review and approve manufacturing, compounding and assembly instructions for products that are adequate inspection points for incoming products and materials.
• Develop and review standards, policies, and procedures for all functions and departments involved with the compounding and manufacturing of Rx products and Warehouse activities.
• Schedule and perform quality audits of compounding pharmacies and raw material vendors. Reports findings to the appropriate teams.

You Have:

• Excellent cross-functional collaboration, communication, and interpersonal skills.
• Energetic, highly self-motivated and able to work efficiently and productively in a rapidly-growing and fast-moving company.
• BS in Chemistry or equivalent science field. A Masters degree is a plus.
• Ability to work independently to support quality goals.
• Quality Assurance certifications are a plus.
• Ability to evaluate processes and to facilitate effective change.
• Proficiency in writing and oral presentations.
• Strong project management skills.
• Ability to travel as needed approximately 25% of time.
• 5+ years of Quality Assurance experience in Pharmaceuticals, Compounding and Warehouse activities.

We are focused on building a diverse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply.
Hims is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Hims considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance .
Outlined below is a reasonable estimate of H&H’s compensation range for this role. H&H also offers a comprehensive Total Rewards package.
The actual amount will take into account a range of factors that are considered in making compensation decisions including but not limited to, skill sets, experience and training, licensure and certifications, and location.
Consult with your Recruiter during any potential screening to determine a more targeted range based on the job-related factors. We don’t ever want the pay range to act as a deterrent from you applying!
An estimate of the current hourly range for US-based employees is
$30 — $40 USD
Hims & hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected] .