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Quality Analyst Jobs
Company | Visa |
Address | Austin, TX, United States |
Employment type | FULL_TIME |
Salary | |
Category | IT Services and IT Consulting |
Expires | 2023-09-18 |
Posted at | 8 months ago |
Company Description
- 2 or more years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)
- 3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
- Demonstrates language proficiency required for the applicable services.
- Six Sigma Certified (or alike) with experience in a performance improvement methodology.
- Minimum two years experience in quality assurance or relevant field.
- A proven track record for making sound decisions based on available evidence, managing both short and long-term goals, and meeting/exceeding performance results. Proficiency with MS Outlook, Word, Excel, Power Point.
- Demonstrates the ability to communicate & translate technical service processes, applications, and concepts to internal and external clients to convey the Why, What and How of the solution or service offering.
- Minimum of six years experience in a banking customer service environment related to card issuing, merchant acquiring, or Backoffice across multiple channels (Voice, Chat, Email, Back Office or Social Media)
- Subject matter expert with applicable service and all support tools and processes.
- Has previous experience presenting to large audiences.
- For the services supported, demonstrates the applicable knowledge of Visa’s International Operating Regulations, Network Operating Regulations, Visa Rules, and US Federal Regulation.
- Proficiency with Power BI or Tableau or other data visualization tools.
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