Public Safety Officer - Oregon Zoo

JOB
Metro is dedicated to shaping a better future for the greater Portland region. The work the people of Metro do every day benefits the lives of the people who live here, today and tomorrow. We offer a highly competitive compensation and benefits program. Learn more about the benefits Metro offers. Do you have a deep commitment to public service, community, and building an inclusive and welcoming culture? Are you a person that is authentic and compassionate? The Oregon Zoo, is hiring for a Public Safety Officer position that is vital in ensuring all guests and staff feel safe and welcome while at the zoo. If this sounds like you, come be a part of the team! This is a full-time position. Scheduling is based on Seniority, and may be subject to working overnight. Due to the nature of the work, this position may qualify for shift differential pay. As the Public Safety Officer you will: Provide for the safety of all while maintaining a safe and inclusive environment. Be a guest services ambassador in making all guests feel welcome. Answer questions and give directions.Be committed to racial justice, diversity, equity, and inclusion.Provide excellent customer service and support to zoo guests.Interact with guests, staff, and responders in a calm, professional and courteous manner. Respond appropriately and promptly to guest requests and complaints.Effectively interacts with diverse teams and people.Respond to any safety related incidents including first aids, medicals and guests incidents and have the ability to deescalate and problem solve decisively.Assist contractors and vendors. Monitor buildings, alarm panels, CCTV, keyless access systems, and computer data entry.Monitor and patrol zoo grounds on foot (64 acres; may exceed 10 miles during the course of a shift).Observe, inspect and report violations of zoo policy and local/state/federal laws. Report to management and cooperate with law enforcement as needed.Take appropriate action to ensure the safety all persons in the zoo within the limits of Zoo policy, Metro code, DPSST regulations.Perform monthly checks of fire and safety systems, fire extinguishers and first aid supplies. Maintain professional appearance and presentation.Recognize and respond to changes in normal conditions that may lead to safety or security risks including contacting appropriate outside agencies.Assist medical personnel by directing traffic, providing crowd control and securing needed equipment.Perform lock-up and unlock of buildings.Issue keys and/or key cards to employees and maintains key log; activate and deactivate keys as required.Act as liaison between Oregon Zoo, Portland Parks & Recreation, Portland Police Bureau and District Attorney's office regarding legal incidents on Metro property.Prepare and maintains a variety of records and reports on all safety, security, medical and emergency situations.Provide Basic First Aid/CPR/AED as needed.Maintains accurate log of all DAR, Pass-on and Reportable activities.Attributes for success: Knowledge of de-escalation tactics.Ability to keep positive demeanor and deal courteously with the public; anticipate guest needs and provide excellent customer service.Ability to maintain operational records and prepare related reports in writing and on a computer and communicate clearly and concisely, both orally and in writing.Ability to establish and maintain cooperative working relationships with those contacted in the course of work.Detail-oriented with the ability to be flexible, manage multiple tasks, shifting priorities and work under pressure.Ability to walk up to ten miles per day and run from one area of the facility to another in an emergency situation.Ability to accurately assess a medical situation and respond appropriately.Ability to work independently. Diversity and Inclusion: At Metro, we are committed to hiring a workforce representative of the communities we serve, recognizing that a diverse workforce strengthens our organization. We invest in employees by supporting equitable and inclusive hiring practices, employee policies and training programs.TO QUALIFYWe will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific in your application materials on how your background is relevant. Minimum Qualifications: High school diploma or GED, ANDSix months of responsible experience in providing security; ORAny combination of experience and training which provides the required knowledge, skill and ability required for successful performance of the essential job duties.May be required to pass a Fit test for a N95 respiratorPossession of or ability to obtain CPR, First Aid and AED certification.Required: Possession of an Oregon private DPSST certification.Valid driver's license.If this statement is true for you, then you may be ineligible to apply: If I was terminated for cause during any of my employment with Metro, or resigned in lieu of termination, I understand I may be ineligible for rehire for a minimum of 3 years.Like to have: You do not need to have the following preferred qualifications/transferable skills to qualify. However, keep in mind we may consider some or all of the following when identifying the most qualified candidates. Your transferable skills are any skills you have gained through education, work experience (including the military) or life experience that are relevant for this position.ICS 100/200/700Prior experience in military/law enforcement/or security. COMPENSATION AND REPRESENTATION Based on the Oregon Pay Equity Act requirements, Metro’s internal equity review process, and the candidates’ qualifications, the appointment will typically be made between$22.66 - $24.99 per hour. The full-salary range for this position is $22.66 - $30.38 per hour. This position is eligible for overtime and is represented by AFSCME union. It is classified as a Safety and Security Officer. Classification descriptions are typically written broadly and do not include the specific duties and responsibilities of the positions.SCREENING AND EVALUATIONThe Application Packet: The application packet consists of the following documents. Please ensure that you upload these documents in your online application. Make sure your application is complete, missing any part of these items could result in an incomplete application and will not be moved forward in the recruitment.A completed online applicationResponses to the supplemental questionsThe Selection Process: We expect to evaluate candidates for this recruitment as follows. The selection process is subject to change.Initial review of minimum qualificationsIn-depth evaluation of application materials to identify the most qualified candidatesConsideration of top candidates/interviewsTesting/Assessments (if applicable)Reference Check Driving records check for finalist candidateQuestions?Recruiter: Megan Warneke Email: [email protected]
SUPPLEMENTAL INFORMATION
Equal employment opportunity: All qualified persons will be considered for employment without regard to race, color, religion, sex, national origin, age, marital status, familial status, gender identity and expression, sexual orientation, disability for which a reasonable accommodation can be made or any other status protected by law. Assistance will be gladly provided upon request for any applicant with sensory or non-sensory disabilities. Online applications: Metro accepts job applications online. If you need assistance or accommodation with your application, or access to a computer, call 503-797-1570. Accommodation: Reasonable accommodation is available to anyone whose specific disability prevents them from completing this application or participating in this process. To obtain confidential assistance please contact Human Resources 503-797-1570. Pay equity at Metro: Every worker must get equal pay for equal work regardless of your gender, race, age or other protected characteristics. Metro has established processes and conducts routine pay equity reviews as part of the hiring process to ensure compliance with the 2017 Oregon Pay Equity Act. Public Employees Retirement System (PERS): Unless otherwise stated in a collective bargaining agreement, Metro pays both the employee and employer portion of PERS contributions for eligible employees. Veterans' preference: Under Oregon Law, qualified veterans may be eligible for veterans' preference when applying for Metro positions. If you are a veteran and would like to be considered for a veterans' preference for this job, please provide qualifying documents as instructed during the application process.