Public Safety Officer Jobs

Metro is dedicated to shaping a better future for the greater Portland region. The work the people of Metro do every day benefits the lives of the people who live here, today and tomorrow. We offer a highly competitive compensation and benefits program. Learn more about the benefits Metro offers.
Do you have a deep commitment to public service, community, and building an inclusive and welcoming culture? Are you a person that is authentic and compassionate? The Oregon Zoo, is hiring for a Public Safety Officer position that is vital in ensuring all guests and staff feel safe and welcome while at the zoo. If this sounds like you, come be a part of the team!
This is a full-time position. Scheduling is based on Seniority, and may be subject to working overnight. Due to the nature of the work, this position may qualify for shift differential pay.
As the Public Safety Officer you will:

• Perform lock-up and unlock of buildings.
• Observe, inspect and report violations of zoo policy and local/state/federal laws. Report to management and cooperate with law enforcement as needed.
• Act as liaison between Oregon Zoo, Portland Parks & Recreation, Portland Police Bureau and District Attorney's office regarding legal incidents on Metro property.
• Prepare and maintains a variety of records and reports on all safety, security, medical and emergency situations.
• Maintains accurate log of all DAR, Pass-on and Reportable activities.
• Issue keys and/or key cards to employees and maintains key log; activate and deactivate keys as required.
• Be committed to racial justice, diversity, equity, and inclusion.
• Interact with guests, staff, and responders in a calm, professional and courteous manner. Respond appropriately and promptly to guest requests and complaints.
• Provide Basic First Aid/CPR/AED as needed.
• Perform monthly checks of fire and safety systems, fire extinguishers and first aid supplies. Maintain professional appearance and presentation.
• Effectively interacts with diverse teams and people.
• Take appropriate action to ensure the safety all persons in the zoo within the limits of Zoo policy, Metro code, DPSST regulations.
• Assist medical personnel by directing traffic, providing crowd control and securing needed equipment.
• Recognize and respond to changes in normal conditions that may lead to safety or security risks including contacting appropriate outside agencies.
• Assist contractors and vendors. Monitor buildings, alarm panels, CCTV, keyless access systems, and computer data entry.
• Provide excellent customer service and support to zoo guests.
• Monitor and patrol zoo grounds on foot (64 acres; may exceed 10 miles during the course of a shift).
• Respond to any safety related incidents including first aids, medicals and guests incidents and have the ability to deescalate and problem solve decisively.
• Provide for the safety of all while maintaining a safe and inclusive environment. Be a guest services ambassador in making all guests feel welcome. Answer questions and give directions.

• Ability to establish and maintain cooperative working relationships with those contacted in the course of work.
• Detail-oriented with the ability to be flexible, manage multiple tasks, shifting priorities and work under pressure.
• Knowledge of de-escalation tactics.
• Ability to accurately assess a medical situation and respond appropriately.
• Ability to maintain operational records and prepare related reports in writing and on a computer and communicate clearly and concisely, both orally and in writing.
• Ability to keep positive demeanor and deal courteously with the public; anticipate guest needs and provide excellent customer service.
• Ability to work independently.
• Ability to walk up to ten miles per day and run from one area of the facility to another in an emergency situation.

• Possession of or ability to obtain CPR, First Aid and AED certification.
• Any combination of experience and training which provides the required knowledge, skill and ability required for successful performance of the essential job duties.
• May be required to pass a Fit test for a N95 respirator
• Six months of responsible experience in providing security; OR
• High school diploma or GED, AND

• Possession of an Oregon private DPSST certification.
• Valid driver's license.

• If I was terminated for cause during any of my employment with Metro, or resigned in lieu of termination, I understand I may be ineligible for rehire for a minimum of 3 years.

• ICS 100/200/700
• Prior experience in military/law enforcement/or security.

• A completed online application
• Responses to the supplemental questions

• Consideration of top candidates/interviews
• Initial review of minimum qualifications
• Reference Check
• Driving records check for finalist candidate
• In-depth evaluation of application materials to identify the most qualified candidates
• Testing/Assessments (if applicable)

Equal employment opportunity: All qualified persons will be considered for employment without regard to race, color, religion, sex, national origin, age, marital status, familial status, gender identity and expression, sexual orientation, disability for which a reasonable accommodation can be made or any other status protected by law. Assistance will be gladly provided upon request for any applicant with sensory or non-sensory disabilities.
Online applications: Metro accepts job applications online. If you need assistance or accommodation with your application, or access to a computer, call 503-797-1570.
Accommodation: Reasonable accommodation is available to anyone whose specific disability prevents them from completing this application or participating in this process. To obtain confidential assistance please contact Human Resources 503-797-1570.
Pay equity at Metro: Every worker must get equal pay for equal work regardless of your gender, race, age or other protected characteristics. Metro has established processes and conducts routine pay equity reviews as part of the hiring process to ensure compliance with the 2017 Oregon Pay Equity Act.
Public Employees Retirement System (PERS): Unless otherwise stated in a collective bargaining agreement, Metro pays both the employee and employer portion of PERS contributions for eligible employees.
Veterans' preference: Under Oregon Law, qualified veterans may be eligible for veterans' preference when applying for Metro positions. If you are a veteran and would like to be considered for a veterans' preference for this job, please provide qualifying documents as instructed during the application process.

Metro provides generous health care benefits that vary depending on the plan the employee chooses, bargaining unit affiliation and employment status. Metro participates in the State of Oregon Public Employees Retirement System (PERS).