Provider Placement Manager - Remote

Forefront Telecare Inc. (an Access Telecare company) provides better behavioral health for all seniors. We offer virtual behavioral health and we follow the patient from wherever they may need our services.

Job Overview:The Provider Placement & Retention Manager ensures the successful onboarding, placement, and retention of mental health professionals at our client facility locations nationwide within our Behavioral Health division. This role focuses on managing the end-to-end process of provider placement, fostering positive relationships, and implementing strategies to enhance provider satisfaction and longevity. The incumbent collaborates closely with cross-functional teams to seamlessly integrate providers who will be providing services remotely, contributing to the growth and excellence of our healthcare services.

Key Responsibilities:

• Oversee the accurate documentation of provider information and interactions in the company's CRM system
• Collaborate with various departments to ensure timely and high-quality provider placement, technology integration, and regulatory compliance
• Other Responsibilities and Duties
• Contribute to the development of policies and procedures related to clinical provider placement and retention, with a specific focus on remote healthcare
• Monitor and assess overall provider performance in remote care settings, addressing any performance issues and providing guidance and resources for improvement
• Provider Training and Performance
• Prepare regular reports for leadership to inform decision-making.
• Provider Retention
• Stay up to date with industry trends and best practices in provider recruitment, placement, and retention, particularly in the realm of remote healthcare
• Lead and manage placement coordinator and support staff providing guidance, feedback, and performance evaluations.
• Collaborate with Recruitment, VP of Provider Network, Implementation Manager and Care Delivery leadership to assess the needs of clients and match them with suitable mental health providers.
• Provider Matching and Placement
• Partner with VP of Provider Network to develop ongoing education and professional development programs and resources for providers, emphasizing remote service delivery
• Work closely with the HR department to implement initiatives that enhance provider engagement, job satisfaction, and overall retention rates within the realm of remote healthcare
• Foster a collaborative and supportive team environment.
• Team Management:
• Responsible for the successful placement and retention of mental health providers, aligning with organizational goals and values.
• Establish and maintain effective communication channels with clinical providers, addressing their concerns, providing support, and ensuring a positive experience throughout their journey within the organization
• Manage the entire provider onboarding process, including orientation, training, and integration into the clinical and care delivery team
• Gather and analyze data related to provider performance and client outcomes to identify trends and opportunities for provider performance improvement.
• Partner with VP of Provider Network to develop robust orientation and training program for new providers.
• Analyze provider feedback and data to identify trends, challenges, and opportunities for improvement in placement and retention processes in the context of remote care

Qualifications:

• Strong analytical and problem-solving skills to identify trends and implement improvement strategies for remote care placements
• Ability to work collaboratively in a cross-functional team environment, adapting to the unique challenges of remote healthcare
• Strong understanding of clinical provider roles, responsibilities, and regulatory requirements, especially within remote care settings
• Experience with CRM systems, databases, and software applications
• Master's degree in healthcare administration, business, or a related field (preferred), or Bachelor's degree with equivalent work experience
• Proficiency in project management, including the ability to prioritize tasks, manage timelines, and ensure successful outcomes in remote care environments
• A minimum of 5 years of experience in healthcare administration, provider relations, or a related field, with a proven track record of successful provider placement and retention
• Flexibility to adapt to changing priorities and organizational needs within the dynamic world of remote healthcare
• Excellent interpersonal and communication skills, with the ability to build positive relationships with clinical providers and internal stakeholders in a remote service context
• Knowledge of healthcare industry regulations, standards, and compliance, specifically within the remote care landscape
• Empathetic and approachable with the ability to handle sensitive and confidential information, particularly within the remote care context

Note: The above description provides an overview of the responsibilities and qualifications for the Provider Placement Manager role, with a focus on remote healthcare service provision. It is not an exhaustive list and may be subject to change based on business requirements and organizational priorities.

The above is intended to describe the general content and requirements for the performance for this position. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Forefront Telecare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Forefront Telecare is an E-Verify company.