Project Managers Jobs

Our mission is to help financial institutions optimize their profitability by continuously innovating how businesses and customers optimize their money. Our solutions empower small to mid-size banks and financial institutions to offer their customers online and mobile solutions to help their customers manage their money. Our new vision for customer care is to create a consistently delightful customer experience through a culture of customer-centric thinking that will dramatically impact our Net Promoter Score and drive revenue growth.

We are embarking on a major cultural shift from focusing on traditional call center metrics, to delighting customers by solving their problems while demonstrating that we care.

Your responsibilities:

• Drives team members to shared vision
• Use of Customer Relationship Management (CRM) tools such as service now and Salesforce (queue, prioritization, cycle time measures) to deliver work
• Clarifies information, communicates and closes gaps, resolves issues and manages the details
• Delivers meeting agendas and minutes
• Defines and implements new processes for onboarding products
• Plans and manages multiple projects for higher-risk financial institutions end-to-end
• Defines project priorities between multiple projects
• Understands what's important to the project and priorities
• Manages client and management escalations
• Utilizes existing process and leverages experiences from previous projects
• Encourages successful communication among team members
• Delivers project schedules, status reports and dashboards
• Understands broader scope and constraints
• Communicates with project resources and cross functional teams issues/impacts to schedule
• Provides work breakdown structure for project planning and scope definition
• Applies risk mitigation and contingency planning
• Deliver high level of customer service as measured by Customer SAT
• Defines project task priorities, dependencies within project structure
• Understands internal influences in the organization
• Delivers reports on process improvement initiatives
• Delivers reports on new team processes for onboarding new product implementations

Available after hours and weekends – Conversions are done nights and weekends.

Must be able to travel – Some of our conversion will be onsite.

Your experience:

• PMP preferred
• Working knowledge of personal computers, with the ability to organize information using tools including, but not limited to: database management, Microsoft Project (MPP), smart sheets, spreadsheets, word processing, or other business applications software
• Follows key project management methodology
• Fintech Experienced desired
• Ability to recognize change in project scope and adjust accordingly
• 5-7 years experience in Project/Program management with Software company
• Ability to recognize high-level opportunities for improvement and change
• Highly organized with attention to quality work

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply - we’d love to hear from you.

ehire.com/jobs

A Human Approach to Staffing

eHire is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.