Project Analyst Jobs

Description:

• Ensures customer inquiries are responded to and resolved as quickly and efficiently as possible
• Responsible for ensuring issue logs are being accurately maintained during project roll-outs
• Conducts troubleshooting to resolve issues over the phone prior to contacting a third party vendors
• Assists in implementing best practice to support new / changed IT Services / processes at a low level of complexity
• Plans and coordinates the logistics and deployment of IT equipment, low voltage wiring, telephone systems, point of sale devices, sound systems, IP Camera equipment, and in store network in North American stores
• Fully remote
• Ensures incident tickets are resolved or actioned upon within a timely manner
• Attends project meetings and prepares meeting minutes and presentations
• No limit on the number of shortlisted resumes for manager to review
• Collaborates with Global partners to support business operations
• 5-8 years of experience
• Tracks project success metrics. Ensures projects meet internal and client expectations with respect to quality, budget, timelines and strategy
• Maintains all project documentation and files accordingly
• Interview process: Panel interview with HM and two other team members
• Provides detailed reports regarding the status of each project to internal partners, stakeholders and Store Implementation management
• Maintains and distributes project schedules to internal partners, 3rd party vendors and stakeholders
• Contribute to technical & process documentation (user guides, knowledge articles)
• Open to contract and contract to perm talent (no open FTE at this time)
• Makes recommendations to management for project scope changes with regard to budget and risk
• HM Meeting Notes:Potential to extend
• Adheres to Sarbanes Oxley compliance and all Client Company standards as applicable