Professional Shopper Jobs

Position Summary: Food City Professional Shoppers are responsible for the accurate and efficient shopping and processing of all orders received through Food Citys Go Cart service. Professional Shoppers are accountable for marketing and sales goals as well as delivering outstanding customer service.

Essential Job Functions:

• Maintain accountability for freshness and accuracy of every order.
• Communicate special needs and requests of customers to Store Manager for follow up.
• Communicate timely and professionally with customers regarding the status of their order, out of stock items and offer acceptable substitution products.
• Properly account for keys, equipment, and tools entrusted to them.
• Know and follow all state and local laws regarding the sales of alcohol, cigarettes and tobacco products.
• Become a Food City promotion expert by gaining a deep understanding of all marketing activities in an effort to educate customers on savings opportunities and upsell when possible.
• Maintain accountability for reporting out-of-stocks and planogram corrections to corporate.
• Complete weekly produce tests.
• Complete daily, weekly and monthly reporting and documentation.
• Build personal relationships with customers and gain insight into shopping preferences.
• Perform daily internal and external marketing/sales efforts as outlined by Management.
• Keep workstation and area neat and clean at all times.
• Scan customer orders according to company policy, and maintain accountability for transactions.
• Abide by all Loss Prevention audit procedures and ensure all Professional Shopper protocols are followed.
• Know and follow all coupon handling procedures.
• Provide service demonstrations to customers and support online set-up/training as needed to boost adoption rates.
• Responsible for training and support of other associates as needed.
• Know and follow all federal laws regarding food stamp purchases.
• Perform online store maintenance and database clean-up as needed.
• Acknowledge, greet, and engage customers with the goal of sharing Go Carts value proposition.
• Follow company check cashing and tendering procedures.
• Meet weekly with management to provide updates, opportunities and obstacles.
• Accurately and efficiently process online orders. This includes coordinating and prioritizing orders, shopping orders, packing orders, labeling orders, staging orders, facilitating pick-up transactions.
• Maintain an online database of customer interactions and relationship building opportunities from each interaction.
• Attend external marketing events as needed to support store level sales growth.

Benefits of working for Food City:

401(k) with company match, Employee Stock Ownership Plan, Weekly Pay Checks with Direct Deposit, Company paid Life and Disability Insurance, Medical Plan with wellness benefits, Dental Plan, Paid Holidays, Paid Vacations, Associate Offers, and so much more!

About Food City:

Food City is a privately held, family-owned company with a driving mission to "run the best store in town." Dedicated to giving back to the communities we serve, we encourage our associates to get involved with their local civic organizations. We consider our associates to be our greatest asset. Over 13% of the company is currently owned by our associates through our employee stock ownership plan, promoting tremendous pride in the services and products we provide. Whether your passion is baking, accounting, or trucking, Food City has a promising career opportunity for you. We offer flexible schedules to ensure our associates have ample time to spend with family and friends. If you're looking for a great career or the opportunity to try something different, consider becoming part of the Food City family.

Brand: Food City
Address: 2339 Newport Highway Sevierville, TN - 37876
Property Description: 668 - Sevierville - 2339 Newport Hwy
Property Number: 668