Product Specialist Jobs

Job Summary:

Join us at Bonzo as a Product Specialist to drive the growth and success of our innovative platform. As a key player in our team, you'll unleash your expertise to guide internal teams, empowering them to deliver exceptional customer experiences. Collaborating with cross-functional experts, you'll contribute to the continuous improvement and evolution of our product. If you have a passion for learning, excellent communication skills, and a dedication to solving problems, we want you on our team!

Responsibilities:

- Be the go-to person for internal teams, providing expert-level support and guidance on the Bonzo CRM and automated communications web app.

- Conduct engaging product demonstrations and training sessions to ensure our internal teams are well-versed in the latest features and capabilities of the Bonzo platform.

- Gather valuable feedback from internal teams, channeling it to our product development team to drive ongoing enhancements and feature updates.

- Create user-friendly product documentation, user guides, and training materials to facilitate seamless onboarding and adoption for our clients.

- Collaborate with sales and marketing teams to support successful launches of new features and products, ensuring optimal communication and coordination.

- Ensure the seamless user experience and high-quality functionality of our platform through participation in product testing and quality assurance activities.

Requirements:

- Proficiency in using business web applications and a quick learner when it comes to new software.

- Strong understanding of marketing automation and customer communication platforms.

- Exceptional verbal and written communication skills to convey complex concepts effectively to users with varying technical backgrounds.

- Active listening skills to understand user needs and provide tailored solutions.

- Excellent interpersonal skills to build and maintain positive relationships with cross-functional teams.

- Empathy and patience to assist users with varying levels of technical proficiency.

- Proven ability to analyze data, identify patterns, and leverage insights to enhance product performance and customer experience.

- Strong problem-solving skills to troubleshoot and resolve issues efficiently.

- Detail-oriented with excellent task prioritization and multitasking abilities.

-Ability to conduct thorough testing of the platform, ensuring stability, functionality, and user-friendliness.

- Proactively identify and report bugs, issues, or usability concerns to the development team.

- Contribute to the creation and execution of comprehensive test plans, test cases, and test scripts.

- Provide valuable feedback on user experience, interface, and overall product quality to drive continuous improvements.

As a Product Specialist at Bonzo, you'll work with a talented team, shaping the future of customer engagement. Join us if you're passionate about technology, customer success, and driving product innovation. We look forward to hearing from you!