Product Specialist Jobs

JOB SUMMARY

The Product Specialist interacts extensively with our customers and is responsible for ultimate customer satisfaction.

RESPONSIBILITIES:

• Report any system or product inaccuracies.
• Proactively communicate to all internal and external related parties to exceed customer’s expectations.
• Maintain proficiency in using a personal computer, data entry terminal and other common office equipment and software.
• Communicate with other departments for order completion.
• Follow pricing and selling guidelines as provided by Management.
• Maintains 95% minimum average in customer service and sales area quality assurance reviews.
• Determine customer requirements and expectations through consultative sales practices in order to recommend specific products and solutions.
• Follow company policies and procedures.
• Provide support to the Customer Service team when specific product knowledge is required.
• Detailed knowledge of product line, prices, delivery time, drop-ship items, various marketing promotional services, and similar data, as required.
• Remain current with product knowledge and consumer preferences by attending vendor meetings/training and participating in provided training/education, changes in local codes and trade shows, or reading trade journals.
• Cultivate customer relationships to encourage repeat sales.
• Performs additional duties as assigned.
• Attains assigned revenue goals and sales growth by assisting the customer in determining appropriate merchandise to purchase.
• Provide accurate and complete information regarding products, pricing and lead time of items to diminish returns and ensure customer satisfaction.
• Recommend operating policy and procedural improvements.
• Respond timely and accurately to all incoming customer correspondence.
• Manage time effectively, meet personal goals and work effectively with other members of the distribution team.
• Maintain sales goals and increase average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items.

QUALIFICATIONS:

Education

High school diploma or equivalent

Experience

• Minimum 2 to 4 years’ experience in customer service/sales, or related transferable skills.
• Strong MS Office skills.
• Customer centric and Internet savvy.

Preferred Qualifications:

• Sales experience
• Restaurant supply/commercial food service experience
• Bilingual Spanish

Professional Skills:

• Excellent oral and written communication skills.
• Superior time-management skills.
• Desire to work independently as well as in a team environment.
• Maintain discretion with all company information regarding customers, pricing, products, and procedures.
• A positive, can-do attitude is a must.
• Excellent critical thinking and problem-solving skills
• Ability to work independently and with a group on various on-going projects simultaneously.
• Able to work in a fast-paced, closely integrated team in which customer delight, communication, teamwork, and flexibility are essential.
• Must be able to perform basic arithmetic calculations (e.g., addition, subtraction, multiplication, division, and percentage functions.)
• Ability to work with a diverse group of people.
• Ability to plan and organize time and projects efficiently.
• Ability to act in an ethical, honest and professional manner at all times.
• Ability to exchange and furnish information requiring detailed explanations and maintain active discussions with customers and other workgroups.
• Ability to speak and write English in a clear, understandable manner.
• Ability to multi-task and stay focused on critical objectives.
• Ability to concentrate for extended periods of time.
• Ability to accurately spell.
• Ability to write short correspondence.
• Ability to work comfortably under pressure.
• Ability to accurately follow detailed procedures and processes.

OVERVIEW:

Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations.