Product Coordinator - Propel

At the heart of Simplify Compliance is our people. People from many different backgrounds with different vantage points, opinions, and experiences. We strive to continually lead with our IMPACT values and empower our employees to develop their full potential on a team that is passionate about acceptance, inclusivity, and achievement. Our employees are the driving force for the innovation, collaboration and creativity that enables our organization to deliver strategic success.

We are seeking a Product Coordinator to support the daily activities of one of our company’s

most exciting products—PROPEL. If you enjoy speaking with customers, tracking and organizing

details, and problem-solving, we want to hear from you! The ideal candidate is extremely

organized, detail-oriented, and is not afraid to ask questions. He or she will display confidence

and acumen when interacting with customers, subject matter experts, and colleagues. This can be a remote

position.

Job Summary:

The Product Coordinator – PROPEL is the face of the Company, working closely with clients to

coordinate logistics for education delivery, answer customer questions, problem-solve, and

provide excellent customer service. As the customer’s primary contact and advocate, the

Product Coordinator – PROPEL becomes an expert about the organization, needs, and

products. With the guidance of the Sr. Product Manager, this role will partner with other

internal departments to ensure clients have a positive relationship with our company.

The PROPEL product coordinator also works with internal teams, including content,

marketing, sales, operations, and subject matter experts, to ensure the successful delivery of

PROPEL membership benefits.

Primary Duties and Responsibilities:

• Communicate with clients to address educational and technical needs and build strong relationships
• Resolve all client inquiries or issues independently or by triaging to/following up with the appropriate internal parties in a timely manner
• Review marketing materials
• Communicate regularly with internal and external customers to identify information needs
• Serve as the liaison between customers, subject matter experts, and internal teams to ensure all parties have the necessary information to deliver best-in-class training
• Follow internal protocols for client and internal communication and documentation
• Maintain client information within internal databases
• Respond quickly and appropriately to customer requests
• Coordinate training topic selection, logistics, and moderate monthly calls for multiple clients simultaneously
• Assist in the launch and execution of special PROPEL projects in the development pipeline

Additional Responsibilities:

• Travel to conference and events as needed (<20%)
  
• Responsible for ensuring customer engagement and satisfaction with product
• Represent products and services in customer and prospect engagements

Critical Competencies:

• Customer-Centric - Establishes and maintains effective relationships with customers, effectively aligns strategy with customer’s business, anticipates customer needs and sets high standards for customer service
• Collaboration & Teambuilding - Builds and maintains relationships to successfully work toward

The Individual:

• Proven ability to discern customer needs and envision multiple solutions
• A track record of timely delivery, and meeting or exceeding deadlines
• Confidence with various virtual meeting platforms, including the GoTo suite and Zoom
• Can-do attitude and willingness to learn and grow into a product development professional
• Exemplary organization and attention to detail
• Proven willingness to be a team player
• Great customer service, proactive, interpersonal, written and verbal communication skills
• Experience with Microsoft Outlook, Excel and PowerPoint
• Ability to drive multiple initiatives simultaneously

Qualifications:

• 1+ year of professional experience supporting a product, marketing, or client services team
• BA/BS degree

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
All external applicants must be legally eligible to immediately work in the country of hire without current or future sponsorship.
If you require an accommodation under the Americans with Disabilities Act, Section 503 of the Rehabilitation Act or similar law in order to apply for employment at Simplify Compliance, please contact our Talent Acquisition Team 1.800.727.5257, ext. 8101.
Job applicants may request to review the company's Affirmative Action plans by contacting the talent acquisition team/recruiter, Human Resources department or Chief People Officer.
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