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Product Analyst Jobs
Company | EROS Technologies Inc |
Address | McLean, VA, United States |
Employment type | CONTRACTOR |
Salary | |
Expires | 2023-09-24 |
Posted at | 8 months ago |
Product Analyst
McLean, VA (Hybrid)
12+ Months Contract
Work:
- Assist the Product Owner to write user stories and edit acceptance criteria, making sure each story aligns to the feature objective.
- Use applications including Jira, Teams, Salesforce configuration workbook, Confluence, Excel, Word, PowerPoint, Visio
- Proactively bring ideas to the table to increase value to our customers, recognizing roadblocks early, and presenting ideas and options to key partners
- Troubleshoot product questions and technical challenges.
- Demo solution options, existing functionality, and new functionality in various business settings.
- Understand and proactively utilize Modern Delivery practices.
- Understand and quickly learn business use cases and needs.
- Understand and quickly learn Client's Salesforce technology and value.
- Create test scripts and test product features.
- Actively participate in all agile ceremonies
- Facilitate meetings to bring tech and non-tech partners together to innovate and problem solve.
Qualifications:
- Bachelor's Degree or equivalent work experience
- Agile product delivery experience, including requirements capturing, writing user stories, and using Jira technology (preferred)
- In depth understanding of Client system functionality highly desirable
- Contact Center operations support and optimization experience (preferred)
- Salesforce knowledge required.
Keys to Success in this Role:
- Outstanding interpersonal, technical, and organizational skills
- Excellent verbal and written communication skills, technical awareness and leadership abilities
- Passion for driving value to customers!
- Ability to work independently in a fast-paced environment and flexibility to manage multiple requests and tasks against tight timelines
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